Penny Hoeft
69671 Sparks Statiion Rd Pendleton,OR
Summary
Experienced medical professional with strong work ethics and skills. Proficient in healthcare operations, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, consistently focused on achieving results and patient satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Pendleton Urgent Care
07.2018 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Office Manager
CENTER FOR WOMEN, PENDLETON, Oregon
01.2017 - 06.2018
- Responsible for hiring office personnel.
- Direct and coordinate the supportive services department of the business.
- Running Payroll
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Medical Assistant
CENTER FOR WOMEN, PENDLETON, Oregon
04.2015 - 01.2017
- Room patients
- Record blood pressure and weight
- Update chart information
- Open encounters and describe the reason patient is seeing the doctor
- Schedule appointments
- Answer phones
- Giving vaccines, running in house testing as needed
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Receptionist
INTERPATH LABORATORY
06.2009 - 09.2014
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Hear and resolve complaints from customers or the public.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Data Entry and Maintaining Standing Orders
Phlebotomist
INTERPATH LABORATORY
01.2005 - 09.2014
- Collect fluid or tissue samples, using appropriate collection procedures.
- Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.
- Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.
- Document route of specimens from collection to laboratory analysis and diagnosis.
- Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.
- Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Explain fluid or tissue collection procedures to patients.
- Match laboratory requisition forms to specimen tubes.
- Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use.
- Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.
- Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, or peak and trough drug levels tests.
- Enter patient, specimen, insurance, or billing information into computer.
- Monitor blood or plasma donors during and after procedures to ensure health, safety, and comfort.
- Process blood or other fluid samples for further analysis by other medical professionals.
- Provide sample analysis results to physicians to assist diagnosis.
- Serve refreshments to donors to ensure absorption of sugar into their systems.
- Train other medical personnel in phlebotomy or laboratory techniques.
- Transport specimens or fluid samples from collection sites to laboratories.
School Bus Driver
UMATILLA COUNTY HEAD START
08.1996 - 10.2004
Cook
UMATILLA COUNTY HEAD START
08.1996 - 10.2004
Education
Certified Nursing Assistant -
Oregon State Board Of Nursing
Pendleton, Oregon03.2015
Animal Science
Blue Mt Community College
Pendleton, OregonHigh School Diploma - undefined
Henley High School
Klamath Falls, Oregon06.1979
Skills
- Medical Office Operations
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Telephone etiquette
- Medical terminology
- Co-payment collection
- Typing 35 wpm
- Proficient in Intergy, Citrix, Excel
- EMR / EHR
- Customer service
Certification
Certified Nursing Assistant License # 201501220CNA
Timeline
Medical Receptionist
Pendleton Urgent Care
07.2018 - Current
Office Manager
CENTER FOR WOMEN, PENDLETON, Oregon
01.2017 - 06.2018
Medical Assistant
CENTER FOR WOMEN, PENDLETON, Oregon
04.2015 - 01.2017
Medical Receptionist
INTERPATH LABORATORY
06.2009 - 09.2014
Phlebotomist
INTERPATH LABORATORY
01.2005 - 09.2014
School Bus Driver
UMATILLA COUNTY HEAD START
08.1996 - 10.2004
Cook
UMATILLA COUNTY HEAD START
08.1996 - 10.2004
High School Diploma - undefined
Henley High School
Certified Nursing Assistant -
Oregon State Board Of Nursing
Animal Science
Blue Mt Community College
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