Summary
Overview
Work History
Education
Skills
References
Work Preference
Work Availability
Timeline
Hi, I’m

PENNY HOOPER

Evansville,US

Summary

Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences. Highly organized Housekeeper with experience in maintaining cleanliness, sanitation and orderliness of hotel rooms and common areas. Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration with cross-functional teams to ensure guest satisfaction. Demonstrated success in contributing to positive guest experiences through proactive communication and problem-solving abilities. Efficient Overnight Stocker known for high productivity and completing tasks with precision. Skilled in inventory management, merchandise replenishment, and organizing stock to maximize floor space. Excel in time management, adaptability, and problem-solving to ensure store readiness for daily operations. Committed to maintaining up-to-date product knowledge and providing exceptional customer service when needed. Customer Service Cashier known for high productivity and efficient task completion. Skilled in point of sale systems, customer dispute resolution, and inventory management. Excel in communication, problem-solving, and adaptability to ensure positive customer experiences and smooth store operations.

Overview

32
years of professional experience

Work History

IGA Grocery Store

freight/Cashier
09.2022 - 09.2023

Job overview

  • Conducted price checks for special orders or discounts as requested by customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Dollar Tree, Inc.

overnight stock/cashier
07.2020 - 08.2022

Job overview

  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Followed company security procedures for handling large sums of money.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Ensured compliance with all safety regulations within the store environment.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

executive inn

Housekeeper/banquets
01.2005 - 05.2009

Job overview

  • Polish silver accessories and metalwork, such as fixtures and fittings
  • Wash dishes and clean kitchens, cooking utensils, and silverware
  • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines
  • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items
  • Hang draperies and dust window blinds
  • Keep storage areas and carts well-stocked, clean, and tidy
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas
  • Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
  • Sort, count, and mark clean linens and store them in linen closets
  • Disinfect equipment and supplies, using germicides or steam-operated sterilizers
  • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.

Marriott International, Inc.

Housekeeper
09.2001 - 05.2005

Job overview

  • Inspecting areas of responsibilities and following up with a plan for improving results
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
  • Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service
  • Taking supplies directly to room attendants
  • Prepare and distribute assignment sheets/workloads to Housekeeping staff
  • Check in with guests to ensure satisfaction with each food course and/or beverages
  • Ensure proper usage of chemicals and cleaning supplies
  • Using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head.

Overnight stock/cashiering

Job overview

  • Implemented new procedures as needed to improve efficiency or address any issues that arose during overnight shifts.
  • Coordinated with other departments to ensure smooth operations during overnight shifts.
  • Provided support services such as cashiering or stocking shelves when necessary during busy periods.
  • Monitored all incoming orders, ensured accuracy of order details, and managed customer complaints or requests.
  • Maintained safe work and collaboration spaces for night employees.

Housekeeper,lobby,laundry

Job overview

  • Responded to requests from guests regarding housekeeping needs.
  • Organized closets with hangers for guests' clothing items.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Provided information about hotel services upon request from guests.
  • Emptied trash receptacles throughout the property.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Ensured that all health standards were met during cleaning operations.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Changed bed linens and towels, tidied up rooms.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Venture
Evansville, IN

Customer Service Cashier
1992.02 - 1994.07 (2 years & 5 months)

Job overview

  • Developed strong communication and organizational skills through working on group projects.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.

Education

Central High School

GED in General Studies
01.1997

University Overview

Skills

  • Cash Register Operation
  • ID Verification
  • Payment Collection
  • Drawer balancing
  • Product Recommendations
  • Customer Assistance
  • Cash Handling
  • Payment Processing
  • Time management skills
  • Customer Service
  • Retail Merchandising
  • Cash Drawer Balancing
  • Ordering and stocking
  • Money Handling
  • Cleaning and sanitizing
  • Liquor regulations and compliance
  • Order Taking
  • Organizational abilities
  • Customer service excellence
  • Credit and cash transactions
  • Product Knowledge
  • Guest inquiries
  • Merchandise Restocking
  • Liquor Law Compliance
  • Written and verbal communication

References

References
References available upon request.

Work Preference

Work Type

Part Time

Work Location

RemoteOn-Site

Important To Me

Flexible work hours
Availability
See my work availability
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

freight/Cashier
IGA Grocery Store
09.2022 - 09.2023
overnight stock/cashier
Dollar Tree, Inc.
07.2020 - 08.2022
Housekeeper/banquets
executive inn
01.2005 - 05.2009
Housekeeper
Marriott International, Inc.
09.2001 - 05.2005
Customer Service Cashier
Venture
1992.02 - 1994.07 (2 years & 5 months)
Central High School
GED in General Studies
Overnight stock/cashiering
Housekeeper,lobby,laundry
PENNY HOOPER