Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Penny Hussey

Mesa,AZ

Summary

Dynamic Client Stabilization Specialist at Community Bridges Inc. with a proven track record in enhancing customer satisfaction through expert problem-solving and effective coaching. Skilled in documentation management and relationship building, I consistently drive continuous improvement initiatives, optimizing processes and fostering team collaboration to achieve organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Client Stablization Specialist/Behavioral Health T

Community Bridges Inc
08.2024 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Evaluated client's needs and feedback to assist with the overall transition.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collaborated with cross-functional teams to achieve project goals on time.

Merchandise Associate

The Goodwill Store
07.2023 - 09.2023
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Optimized inventory management, minimizing waste and reducing costs.
  • Streamlined project delivery processes, reducing completion times significantly.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Followed all company policies and procedures to deliver quality work.

Sales Associate

CVS HEALTH CORPORATION
08.2021 - 03.2022
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Increased efficiency by automating routine tasks with software solutions.
  • Restructured customer service process, ensuring quicker response times.
  • Implemented customer feedback system to inform product development.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized inventory management, minimizing waste and reducing costs.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Followed all company policies and procedures to deliver quality work.

Cashier

Food City
09.2020 - 02.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Salesperson/Trainer

Walking Reatailers/Dish/Direct T.V.
11.2014 - 03.2017
  • Enhanced overall team productivity by creating a supportive environment fostering collaboration and professional growth.
  • Improved customer satisfaction ratings through tailored coaching sessions for individual sales representatives.
  • Streamlined onboarding process for new hires, reducing time-to-productivity significantly.
  • Conducted regular one-on-one coaching sessions to address individual challenges and foster personal development within the team.
  • Served as a mentor for junior staff members, guiding them through their career progression within the organization confidently.
  • Managed ongoing professional development opportunities for all staff members by coordinating relevant seminars or conferences attendance regularly.
  • Introduced role-playing exercises to enhance understanding of various buyer personas, resulting in improved closing rates.
  • Increased revenue generation with targeted training on upselling and cross-selling techniques.
  • Collaborated with management to formulate goals and objectives for the salesforce, ensuring alignment with company vision.
  • Optimized CRM usage by providing hands-on training sessions, increasing efficiency in managing leads and prospects effectively.
  • Provided coaching and mentoring to employees.
  • Trained and mentored several new personnel hired to fulfill various roles.

Education

High School Diploma - General Studies

Maryland Freestate Challenge Academy
Aberdeen, MD
05.1997

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Coaching and mentoring
  • Continuous improvement
  • Self motivation
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Problem-solving abilities
  • Excellent communication
  • Relationship building
  • Conflict resolution
  • Reliability
  • Goal setting

Certification

Peer Support Certification

Behavioral Health Technician

Timeline

Client Stablization Specialist/Behavioral Health T

Community Bridges Inc
08.2024 - Current

Merchandise Associate

The Goodwill Store
07.2023 - 09.2023

Sales Associate

CVS HEALTH CORPORATION
08.2021 - 03.2022

Cashier

Food City
09.2020 - 02.2021

Salesperson/Trainer

Walking Reatailers/Dish/Direct T.V.
11.2014 - 03.2017

High School Diploma - General Studies

Maryland Freestate Challenge Academy

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Penny Hussey