Detail-oriented individual with excellent customer service skills and a positive attitude. Eager to learn and further develop professional skills and make meaningful contributions to team success.
Hi, I’m
Penny Hutchison
McArthur,OH
Summary
Overview
27
years of professional experience
Work History
Kroger Co, IncChillicothe, OH
Cashier/Front End Supervisor
09.1997 - 08.2010
Job overview
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Enhanced shopping experience, provided product information and location assistance.
- Facilitated smoother checkout process, trained new employees on POS systems.
Ensemble Health Partners
Spec Insurance Authorization
03.2023 - 08.2024
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Adena Health System Chillicothe, OH
Patient Access Representative
08.2012 - 03.2023
Job overview
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Education
Daymar College Chillicothe, OH
Associate Of Applied Science from Billing And Coding
University Overview
Southeastern Business CollegeWellston, OH
Executive Secretarial from Secretarial
University Overview
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Cash register operation
- Floral arranging
- Microsoft Office and Teams
- Medical Terminology
- Epic, Meditech, and eClinical Works software
- HIPAA Compliance
- ICD 9 and HCPCS CPT codes
- Basic knowledge of ICD 10
- Basic knowledge of CMS 1500 and UB-04 billing
Additional Information
Additional Information
I am looking for a fun and exciting remote job with competitive pay where I can work at my own pace, meet new people, and learn new things.
Timeline
Spec Insurance Authorization
Ensemble Health Partners
03.2023 - 08.2024
Patient Access Representative
Adena Health System
08.2012 - 03.2023
Cashier/Front End Supervisor
Kroger Co, Inc
09.1997 - 08.2010
Daymar College
Associate Of Applied Science from Billing And Coding
Southeastern Business College
Executive Secretarial from Secretarial