Penny Jarrard
Jacksonville,FL
Summary
Dynamic Hospital Services Technician III with a proven track record at Life South Community Blood Bank, enhancing operational efficiency through process improvements and meticulous equipment maintenance. Recognized for exceptional customer service and attention to detail, I excel in fast-paced environments, mentoring teams and optimizing inventory management to ensure seamless operations.
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving knowledge.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Hospital Services Technician III
Life South Community Blood Bank, Inc.
02.2016 - 12.2025
- Operated blood collection equipment, ensuring compliance with safety and quality standards.
- Assisted in training new staff on operational procedures and best practices.
- Monitored inventory levels, coordinating with import supply chains and personnel for timely replenishment.
- Conducted routine maintenance on equipment, improving operational efficiency and reliability.
- Implemented process improvements that enhanced workflow and reduced turnaround times.
- Led team initiatives to streamline blood processing operations, fostering a culture of continuous improvement.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Conducted detailed diagnostics to identify issues with system downtimes.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Timely responses to alarms, quality control, and validations for quality assurance, by initiating protocol.
- Worked with diverse types of weather and ground conditions.
- Visually inspected units for viability before shipment.
- Liaised with internal departments to optimize productivity and efficiency.
- Managed approximately 30 incoming calls, emails, and orders per day from customers.
Key Holder
Jockey, Inc
10.2010 - 02.2016
- Entrusted to supervise a team of 13 individuals with daily operations, ensuring compliance with company policies and procedures.
- Managed orders through the Hema Connect system of product needs, specified patient orders, and availability.
- Optimized inventory management by conducting regular stock audits and maintaining accurate records.
Education
Associate of Arts - Organizational Management
University of Ashford
Clinton01.2007
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Excellent Customer Service Life South Community Blood Bank and during Retail
- Pre-Licensing Life Insurance Certification in 2002
- Community engagement volunteer
Accomplishments
- Lead up technicians and specific operation by leading a technicians to set up, operate and complete the production of US Census, enumeration for several yearly events
- Supervised team of staff members
- Documented and resolved inventory and shipping, receiving issues which led to QA's resolve in all matters
- Achieved better customer relations at hospitals, Fire Departments and Life Flight Operations through effectively helping with daily tasks
Timeline
Hospital Services Technician III
Life South Community Blood Bank, Inc.
02.2016 - 12.2025
Key Holder
Jockey, Inc
10.2010 - 02.2016
Associate of Arts - Organizational Management
University of Ashford