Penny Jenkins
Practice Manager
Dallas,GA
Summary
Insightful, results-oriented Veterinary Practice Manager with 7 years of progressive experience managing a busy veterinary facility. Proficient in conflict resolution, records oversight, and Human Resources Management. Skilled in critical thinking, decision making and time management.
Overview
15
15
years of professional experience
Work History
Veterinary Practice Manager
ReadiVet Atlanta
Sandy Springs, GA
10.2022 - Current
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Explained policies, procedures and services to clients.
- Ordered supplies needed and kept tabs on inventory levels.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
Veterinary Practice Manager
Atlanta West Veterinary Hospital
Villa Rica, GA
06.2020 - 10.2022
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Led and motivated 20 employees through supervision, training and coaching on duties and daily operational activities.
- Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
- Managed operations in accordance with budget requirements.
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
- Supervised administrative staff of 3 Department Managers, delivering consistent coaching and mentoring to improve job efficiency.
- Trained and qualified staff per board requirements as well as national, state and local regulations.
Assistant Practice Manager
Atlanta West Veterinary Hospital
Villa Rica, GA
09.2018 - 06.2020
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Developed administrative processes to achieve organized objectives and improve office efficiency.
- Created and implemented policies and procedures for effective practice management.
- Ordered supplies needed and kept tabs on inventory levels.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Optimized case and clinical management and recommended plans to improve safety and health programs.
- Tracked and submitted employee timesheets to prepare for payroll processing
- Managed incoming and outgoing mail, filing and meeting coordination.
Administrative Assistant/Front Desk Receptionist
Atlanta West Veterinary Hospital
Villa Rica, GA
10.2016 - 09.2018
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Prepared and prioritized calendars and correspondence.
- Composed correspondence, reports and meeting notes.
- Monitored office equipment and scheduled repairs.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Guided administrative and professional staff through computer and software problems.
Medical Coding and Billing Specialist
Proline Medical Equipment
Dallas, GA
08.2008 - 05.2013
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
- Communicated with healthcare personnel, including practitioners to promote accuracy.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
- Assigned procedure and diagnosis codes for insurance billing.
- Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
- Verified final claim submissions by comparing account charges with documentation.
Education
Some College (No Degree) - Biology
The University of Tennessee - Martin
Martin, TNSkills
- Verbal and Written Communication
- Process Implementation
- Policy and Program Development
- Budget Development
- Employee Supervision
- Employee Recruitment and Hiring
- Problem Resolution
- Problem Identification
- Administrative Staff Supervision
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Growth demands a temporary surrender of security.
Gail Sheehy
Timeline
Veterinary Practice Manager
ReadiVet Atlanta
10.2022 - Current
Veterinary Practice Manager
Atlanta West Veterinary Hospital
06.2020 - 10.2022
Assistant Practice Manager
Atlanta West Veterinary Hospital
09.2018 - 06.2020
Administrative Assistant/Front Desk Receptionist
Atlanta West Veterinary Hospital
10.2016 - 09.2018
Medical Coding and Billing Specialist
Proline Medical Equipment
08.2008 - 05.2013
Some College (No Degree) - Biology
The University of Tennessee - Martin
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