Penny Jennings-Alford
Summary
Dedicated Office Assistant with over 10 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of EMR and history achieving high data output.
Overview
18
18
years of professional experience
Work History
Back Office Associate
Baptist Heart Specialists
2016.06 - 2020.09
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Collaborated with various departments to complete assigned tasks.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Delivered clerical support by handling range of routine and special requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
Office Assistant
South Ga Spine And Joint Center
2012.10 - 2016.02
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Office Assistant
First Coast Pain Management
2002.06 - 2012.10
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Education
High School Diploma -
Whitmer High School
Toledo, OH05.1981
Skills
- Front Office Operations
- Multi-Line Phone Proficiency
- Insurance Eligibility Verifications
- Time Management
- Payment Processing
- Workflow Processes
- Office Supplies and Inventory
- Dedicated Team Player
Timeline
Back Office Associate
Baptist Heart Specialists
2016.06 - 2020.09
Office Assistant
South Ga Spine And Joint Center
2012.10 - 2016.02
Office Assistant
First Coast Pain Management
2002.06 - 2012.10
High School Diploma -
Whitmer High School
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