Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Penny Kale

Shelby,NC

Summary

Seasoned Shift Manager proficient in scheduling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and staffing on schedule. Well-organized in planning schedules and workflows to accomplish objectives.

Overview

20
20
years of professional experience

Work History

Shift Manager

CaroMont Health
Gastonia, NC
08.2020 - Current
  • Developed and maintained positive working relationships with staff, and patients.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Resolved conflicts between staff members in a professional manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assist in daily shift meetings to review, safety issues, census. bed availability, and other topics.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Enforced company policies, answered coworkers' questions.
  • Conferred with management to resolve problems or complaints.
  • Assisted with Rapid Response's and Code Blues.

Nursing ICU/Nurse, SICU

Caromont Health
Gastonia, NC
01.2012 - 08.2020
  • Assessed and monitored vital signs of critically ill patients.
  • Provided care to a variety of complex medical and surgical patients.
  • Performed bedside procedures, including intubation, central line placement, arterial lines, chest tubes and wound care.
  • Administered medications as prescribed by physicians.
  • Collaborated with interdisciplinary team members in order to provide quality patient care.
  • Facilitated admission and discharge processes for ICU patients.
  • Educated family members on proper home-care techniques for discharged patients.
  • Responded quickly and efficiently to any changes in patient condition or treatment plan.
  • Maintained accurate records of all treatments administered to each patient.
  • Analyzed laboratory results and other diagnostic tests in order to develop an appropriate plan of care for individual patients.
  • Identified potential safety risks in the ICU environment and took appropriate action to mitigate those risks.
  • Successfully managed multiple tasks while maintaining focus on providing safe, high-quality patient care.
  • Provided emotional support for family members during end-of-life situations.
  • Conducted ongoing assessment of pain levels among ICU patients.
  • Developed effective communication strategies with fellow healthcare professionals regarding patient status updates.
  • Ensured compliance with hospital policies and procedures related to ICU operations.
  • Implemented evidence-based practice guidelines when caring for critically ill patients.
  • Provided post-operative care after major surgeries such as heart bypasses or organ transplants.
  • Initiated resuscitation measures when necessary following cardiac arrest or respiratory failure events.
  • Assisted physicians with various invasive procedures within the ICU setting.
  • Assessed ICU patients each shift to ascertain vitals and key information.
  • Delivered optimum treatments to critical-care patients following prescribed rules, policies, protocol and procedures.
  • Developed and maintained professional relationship with members of health care team, patient and patient's family.
  • Established and implemented nursing care plans for each patient using protocols of assessment, development, activation and evaluation.
  • Helped monitor, maintain and improve nursing-sensitive indicators, core measures and other identified outcome metrics.
  • Functioned as charge nurse and assumed patient care in absence of nurses ending or arriving for shifts.
  • Supported appropriate orientation, education, credentialing and continued professional development of associates.
  • Completed patient assessments, triaged and recorded patient histories, symptoms and observations.
  • Worked with patients and families to provide in-hospital and after-hospital follow-up through teaching and referrals.
  • Participated in development, implementation and evaluation of action plans for continuous performance improvement.
  • Achieved best possible outcomes for nursing sensitive indicators, core measures, HCAPS, patient satisfaction and associate satisfaction.
  • Supervised cardiac monitors, mechanical ventilators and alarms and oxygen delivery devices.
  • Evaluated patient vital signs and laboratory data to assess needs and provide emergency interventions.
  • Checked on patients regularly to track progress with treatments, changes in symptoms and need for emergency interventions.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Detected emerging problems by monitoring patients' behavior, vital signs and fluid intake and output.
  • Identified abnormal and critical respiratory patterns through direct pulmonary assessments.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Kept track of patients' changing pain levels and proactively worked to minimize excess pain or discomfort.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.

2 Years GYN/Urology Nurse and 2 Years STICU Nurse

Spartanburg Regional Medical Center
Spartanburg, SC
01.2008 - 01.2012
  • Assessed patient medical histories and developed individualized care plans.
  • Provided direct nursing care, including vital sign monitoring, wound care, medication administration and other treatments.
  • Instructed patients and family members on proper health maintenance techniques.
  • Performed physical assessments to determine patient status and document findings in patient records.
  • Collaborated with physicians, nurses and other healthcare professionals to develop treatment plans for patients.
  • Monitored patient progress and reported changes in condition to physician or supervisor.
  • Maintained accurate documentation of patient care services according to established standards of practice.
  • Developed comprehensive discharge plans for patients transitioning from acute to outpatient settings.
  • Participated in interdisciplinary team meetings to discuss patient care issues and coordinate activities among departments.
  • Provided education regarding disease prevention and management strategies for chronic illnesses such as diabetes or hypertension.
  • Administered medications as prescribed by physicians while adhering to established policies and procedures.
  • Evaluated the effectiveness of interventions utilizing evidence-based practice guidelines.
  • Coordinated referrals between primary care providers, specialists, diagnostic laboratories, home health agencies.
  • Assisted in developing educational materials for use in staff development programs.
  • Responded promptly to requests from physicians or other healthcare professionals.
  • Identified potential safety hazards within the facility environment and took appropriate action.
  • Facilitated communication between multidisciplinary teams regarding complex cases.
  • Ensured adherence of infection control protocols within the facility setting.
  • Performed laboratory tests as ordered by a physician or nurse practitioner.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Administered medications and treatments, monitoring patients for reactions and side effects.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
  • Adhered to infection control procedures to facilitate safe, clean patient environment.
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
  • Administered medications, tracked dosages and documented patient conditions.
  • Monitored and managed various treatment and care interventions.
  • Acted as patient advocate and implemented total patient care through team nursing process.
  • Advocated for patients by supporting and respecting basic rights, values and beliefs.
  • Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
  • Provided patient and family health education focusing on self-management, prevention and wellness.

Practical Nursing

Cleveland Regional
Shelby, NC
08.2004 - 01.2008
  • Instructed patients and families on disease processes, medications and self-care techniques.
  • Collaborated with other health care team members to facilitate quality patient care.
  • Monitored vital signs, assessed patient condition and notified physicians of any changes or concerns.
  • Provided direct patient care for medical-surgical patients with various diagnoses such as heart failure, COPD and diabetes.
  • Performed wound care, medication administration and IV therapy according to physician orders.
  • Ensured proper documentation of all nursing interventions in the electronic medical record system.
  • Performed physical assessments including height and weight measurements and blood draws as needed.
  • Managed post-operative pain control measures for surgical patients utilizing pharmacological agents.
  • Provided emotional support and encouragement to patients and their families during times of distress.
  • Participated in multidisciplinary rounds to discuss treatment plans for complex cases.
  • Identified opportunities for improvement in nursing practice through ongoing research activities.
  • Assessed learning needs of patients and families regarding diagnosis and treatments options.
  • Maintained a safe environment by following infection control policies and procedures.
  • Implemented strategies to reduce risk factors associated with hospital acquired infections.
  • Evaluated responses to interventions; modified plan of care accordingly.
  • Reviewed lab results, X-rays, scans and other diagnostic tests with physicians.
  • Educated staff nurses on best practices related to medical-surgical nursing care.
  • Educated patients and families on medical and surgical procedures, medication regimens and pain management.
  • Administered treatments, therapies and medication according to prescribed methods and protocols.
  • Performed comprehensive assessments to identify patient needs, devise care plans, modify care solutions and support patient rights.
  • Performed nursing tasks to deliver high level of care and comply with procedures and regulations.
  • Collaborated with multidisciplinary healthcare professionals to administer therapies and maintain continuum of care.
  • Delivered tailored nursing care to adult patients suffering from multiple diagnoses.
  • Oversaw safety and compliance with patient confidentiality requirements.
  • Devised strategies to streamline admissions and discharge processes to ensure patients are seen promptly.
  • Discussed surgical patients with healthcare team to address and resolve concerns.
  • Administered medications and treatments as directed and as appropriate for patient's medical care in collaboration with multi-disciplinary team.
  • Observed patient's heart rate, blood pressure and respiration for signs of distress.
  • Implemented pre, intra- and post-care, evaluating response to clinical interventions with progression toward discharge.
  • Exhibited professionalism and leadership to peers by participating in professional activities and continuing education.
  • Promoted safe and calm environment for complex patients by keeping services, supplies and necessary equipment on hand.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

Education

Associate of Applied Science - Nursing

Cleveland Community College
Shelby
01-2008

LPN - Nursing

Cleveland Community College
Shelby, NC
11-2004

Skills

  • Ventilator management
  • Quality Improvement
  • Family Support
  • Resource Utilization
  • Medical Device Monitoring
  • Blood Transfusion Administration
  • Pulmonary Assessments
  • Task and Work Prioritization
  • Fluid Intake and Output Monitoring
  • Reliable and Responsible
  • Emergency Interventions
  • Emotional Support
  • Resource Monitoring
  • Medical Equipment Setup
  • Endotracheal Intubations
  • Adaptable and Flexible
  • Specimen Collection
  • Pain Management
  • Medical Histories and Assessments
  • Documentation And Reporting
  • Healthcare Team Collaboration
  • Patient Advocacy
  • Patient Monitoring
  • Quality Assurance
  • Coaching and Mentoring
  • Problem-Solving
  • IV setup
  • Problem-solving abilities
  • Employee Guidance
  • Patient Assessment
  • Active Listening
  • Team Collaboration
  • Professionalism
  • Multitasking
  • Adaptability
  • HIPAA Education
  • Interpersonal Communication
  • Patient Coping Mechanisms
  • Needs Assessment
  • Professional Demeanor
  • Teamwork and Collaboration
  • Medication Administration
  • Proper Medical Equipment Storage
  • Organizational Skills
  • Decision-Making
  • Reliability
  • Catheter monitoring
  • Vitals monitoring
  • Complex Information Interpretation
  • Effective Communication
  • Condition Assessment
  • Task Prioritization
  • Electronic Charting
  • Time Management
  • Taking vitals
  • Nutrition and Nourishment Issues
  • Evaluations
  • Adaptability and Flexibility
  • Continuous Improvement
  • Life-sustaining machines
  • Self Motivation
  • After-Care Planning

Accomplishments

Nursing Excellence Award

Timeline

Shift Manager

CaroMont Health
08.2020 - Current

Nursing ICU/Nurse, SICU

Caromont Health
01.2012 - 08.2020

2 Years GYN/Urology Nurse and 2 Years STICU Nurse

Spartanburg Regional Medical Center
01.2008 - 01.2012

Practical Nursing

Cleveland Regional
08.2004 - 01.2008

Associate of Applied Science - Nursing

Cleveland Community College

LPN - Nursing

Cleveland Community College

Similar Profiles

CREATE PROFILE
Penny Kale