Penny King
Bangor,ME
Summary
Energetic and driven professional, promoting a strong work ethic, respect and integrity through a career spent working with all types of individuals in multiple capacities. Looking for a position where compassionate, team player, and community builder with a personable personality will be highly valued.
Overview
19
19
years of professional experience
Work History
Unit Secretary
Northern Light Eastern Maine Medical Center
02.2024 - Current
- Coordinated patient admissions, ensuring accurate information processing and timely service delivery.
- Facilitated communication between patients and medical staff, enhancing overall patient experience and satisfaction.
- Trained new staff on office procedures and software tools, fostering team development and operational consistency.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Improved departmental communication with efficient handling of phone calls and messages.
- Reduced administrative burden for nurses, allowing more time for patient care, by taking over clerical duties.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
- Supported positive patient experience by promptly addressing inquiries and concerns.
Board Member
Wilson Center
09.2023 - Current
- Evaluated program effectiveness, implementing improvements based on community feedback and needs assessment.
- Fostered collaboration among board members, promoting open communication and shared decisionmaking.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Reviewed financial reports, budgets, and audit results to monitor the organization''s fiscal health.
- Served as a strong advocate for corporate social responsibility, influencing positive community impact.
Private Nanny
Vasavi Paidpally
07.2022 - Current
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Dropped off and picked up children from school and extracurricular commitments.
- Met with parents to reflect on and plan for children's activities and development.
Board Member
Islamic Center of Maine
02.2021 - Current
- Defined and enforced organizational bylaws, rules and policies.
- Attended board meetings and reviewed meeting agendas.
Nanny
Atul Sareng
08.2018 - 06.2022
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Regulated children's schedules to balance rest, learning and play.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
Nanny
Toyiba Sayed
08.2016 - 08.2018
- Regulated children's schedules to balance rest, learning and play.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Transported children to and from school, extra-curricular activities and play-dates.
Office Manager
Cloudwave Technologies
12.2014 - 07.2016
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Nanny
Mary Mohamed
04.2011 - 06.2015
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Regulated children's schedules to balance rest, learning and play.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Transported children to and from school, extra-curricular activities and play-dates.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
- Helped children discover enrichment activities to inspire imagination and creativity.
Customer Service Associate
Kohls Department Store
11.2009 - 08.2012
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
Office Manager
Sodexo Food Service
01.2007 - 10.2008
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality and conformance.
Grant Research
Maine Maritime Academy
08.2006 - 12.2006
- Maintained database by entering new and updated customer and account information.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Exceeded quality goals to support team productivity.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
- Gathered and documented statistical information to generate reports.
Education
Bachelor of Science - Business Management
University of Maine
Orono, ME05.2006
Skills
- Social Integration
- Dependable and Responsible
- Verbal and Written Communication
- Relationship Building
- Time Management
- Excellent Attention to Detail
- Team-Oriented and Cooperative
- Establishing and Maintaining Customer Relationships
- Activities planning
- Scheduling and Coordinating
- Work Planning and Prioritization
- Administration and Reporting
- Teamwork and Collaboration
- Scheduling and Calendar Management
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Needs Assessment
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Proficiency in Microsoft Office and G Suite
- Remote Office Availability
- Administrative and Office Support
- HIPAA compliance
- Patient chart maintenance
- Unit secretary training
- Nursing station operations
- Patient data confidentiality
- Professional telephone etiquette
- Detail-oriented approach
Education and Training
Professional and Organizational Development Program
Timeline
Unit Secretary
Northern Light Eastern Maine Medical Center
02.2024 - Current
Board Member
Wilson Center
09.2023 - Current
Private Nanny
Vasavi Paidpally
07.2022 - Current
Board Member
Islamic Center of Maine
02.2021 - Current
Nanny
Atul Sareng
08.2018 - 06.2022
Nanny
Toyiba Sayed
08.2016 - 08.2018
Office Manager
Cloudwave Technologies
12.2014 - 07.2016
Nanny
Mary Mohamed
04.2011 - 06.2015
Customer Service Associate
Kohls Department Store
11.2009 - 08.2012
Office Manager
Sodexo Food Service
01.2007 - 10.2008
Grant Research
Maine Maritime Academy
08.2006 - 12.2006
Bachelor of Science - Business Management
University of Maine