Penny Kinicki
Cleveland,OH
Summary
Experienced Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.
Overview
12
12
years of professional experience
Work History
Director of Contracting and Case Management
Embassy Healthcare
Beachwood , OH
01.2022 - Current
- Negotiated agreements with external partners such as contractors or consultants.
- Facilitated collaboration between teams by encouraging open communication channels.
- Partnered with staff to create professional development plans to support personal and business growth.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Cultivated relationships with stakeholders to secure support and funding for key initiatives.
- Monitored industry trends to identify opportunities for expansion and innovation.
- Oversaw strategic planning and implementation to ensure organizational goals were met.
- Represented the organization at industry events, conferences, and public meetings.
- Facilitated professional development programs to build a high-performing team.
- Spearheaded the development and launch of new products or services.
- Managed crisis situations to minimize impact on operations and reputation.
- Negotiated high-value contracts with vendors and partners to optimize resource allocation.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
MDS Coordinator
Embassy Healthcare
Middleburg Heights, OH
08.2019 - 01.2022
- Conducted assessments to determine the resident's functional and cognitive abilities, as well as their level of care needs.
- Monitored residents' progress and updated MDS records accordingly.
- Developed individualized plans of care for each resident based on assessment findings.
- Collaborated with interdisciplinary teams to develop comprehensive care plans.
- Provided training and education to nursing staff on current MDS regulations.
- Reviewed clinical documentation to ensure accuracy of information reported on the MDS forms.
- Interpreted physician orders for accuracy and completeness prior to submitting them electronically into the MDS system.
- Coordinated timely submission of all required documents including Minimum Data Set forms, Care Area Assessments, Quarterly Assessment Reconciliation, Annual Assessment Reconciliations and other regulatory paperwork.
- Participated in survey preparation activities by ensuring that all necessary documents were available during surveys conducted by state agencies or accreditation organizations.
- Facilitated team meetings with members from other departments such as Social Services, Dietary, Activities, Rehabilitation services, to discuss resident issues and concerns related to the MDS process.
- Assisted in identifying opportunities for improvement in processes related to the completion of the MDS form.
- Ensured that changes made to an existing plan of care corresponded with appropriate changes made on the corresponding MDS form.
- Performed data entry functions associated with entering information into computer systems used for tracking and monitoring purposes.
- Compiled reports from various systems regarding utilization review outcomes and quality indicators as requested by management staff.
- Prepared annual reviews of all residents' medical records according to federal guidelines.
- Analyzed trends in data collected through the Minimum Data Set.
- Researched new developments in Medicare and Medicaid reimbursement policies related to long-term care facilities.
- Reviewed and validated care plan reports and monitored follow-up actions to identify systemic deficiencies.
- Coordinated completion of resident assessments in accordance with current federal and state regulations.
- Managed comprehensive, interdisciplinary assessments for patient admissions and annual reviews.
Assistant Director of Nursing
Embassy Healthcare
Oakwood Village, OH
06.2017 - 01.2018
- Developed and implemented strategies to promote patient safety and quality care outcomes.
- Assessed staffing needs based on patient census and acuity levels.
- Collaborated with multidisciplinary teams to develop best practices for patient care delivery.
- Attended meetings with key stakeholders to discuss issues affecting the Nursing Department.
- Facilitated professional development opportunities for nurses through continuing education programs.
- Investigated incidents reported by staff members or patients and families.
- Oversaw daily operations within the department including scheduling shifts and approving time off requests.
- Ensured proper orientation of new hires as well as ongoing training for existing staff members.
- Responded promptly to inquiries from physicians, families, staff members, and other healthcare professionals.
- Maintained accurate records of staffing assignments and patient data according to established guidelines.
- Implemented infection control measures according to established protocols.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
Registered Nurse Supervisor
Brentwood Health Care
Sagamore Hills, OH
07.2012 - 06.2017
- Conducted regular performance reviews to ensure quality patient care.
- Provided guidance, support and professional development to staff members.
- Developed policies and procedures for the nursing unit.
- Ensured compliance with all applicable laws and regulations related to nursing practice.
- Monitored clinical outcomes to identify opportunities for improvement in care delivery.
- Collaborated with other healthcare professionals to coordinate care for patients.
- Participated in multidisciplinary teams to develop new programs and services.
- Identified training needs of nurses and provided appropriate instruction and coaching as needed.
- Coordinated orientation program for newly hired RNs.
- Facilitated communication between physicians, nurses, ancillary departments, families and other healthcare providers.
- Educated patients and families about their illness or injury; treatment options; medications; follow-up care instructions;.
- Evaluated effectiveness of nursing interventions by assessing patient responses.
- Provided leadership during emergency situations ensuring high standards of patient safety are met.
- Resolved conflicts between staff members in a timely manner while maintaining morale.
- Reviewed medical charts to ensure accuracy of documentation and appropriateness of orders.
- Oversaw multi-unit operations and addressed operational, staffing and care issues with immediate or long-term impacts.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
- Observed nurse administration of oral, intramuscular, and IV medications to patients as prescribed, monitoring responses for adverse reactions.
Education
Associate of Applied Science - Nursing
Cuyahoga Community College
Cleveland, OH05-2011
Skills
- Staff Management
- Contract Negotiation
- Staff Development
- Team Management
- Verbal and written communication
- Corporate Communications
- Strategic Planning
- Rules and regulations
- Hiring and Retention
- Contract Management
- Project Coordination
- Project Management
References
References available upon request.
Timeline
Director of Contracting and Case Management
Embassy Healthcare
01.2022 - Current
MDS Coordinator
Embassy Healthcare
08.2019 - 01.2022
Assistant Director of Nursing
Embassy Healthcare
06.2017 - 01.2018
Registered Nurse Supervisor
Brentwood Health Care
07.2012 - 06.2017
Associate of Applied Science - Nursing
Cuyahoga Community College
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