Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Penny Latturner

Farmington,UT

Summary

Senior Product Manager focused on software as a service. Skilled in product design, development, implementation, enhancements and lifecycle management. Strengths in communication, collaboration, problem-solving, big picture and system integration solutioning, designing and implementing. Demonstrated expertise in agile methodologies and stakeholder communication.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Product Manager

Medallion Bank
07.2008 - Current
  • Run scrum sprints as Scrum Master using agile methodologies
  • Conceptualize, collaborate, and design enhancements and modernizations of existing tools, as well as new software solutions by leveraging current functionality
  • Create wireframes, mockups, and flowcharts to show workflows and solution concepts
  • Use Gherkin language for writing development tickets to include acceptance criteria, acceptance testing, and regression testing
  • Test development items for acceptance testing on both the user interface as well as using Postman for API testing
  • Communicate with end-users for demonstrations and user acceptance testing
  • Work with Business Analysts, Software Developers (in-house and third-party), Compliance and Auditors, and Executive Management
  • Create presentations for end-users when introducing new features and functions of software tools
  • Database querying and troubleshooting duties
  • Create and distribute release notes and delegate release item validation after deployment
  • Manage relationships with vendors, review vendor contracts, and assess new and ongoing risk with vendors

Product Manager

Medallion Bank
07.2008 - Current
  • Ownership of the Loan Origination System with third-party vendor
  • Designed proprietary cloud-based tools that leveraged the LOS for bank employee use, and for external user
  • Vendor relationship manager with several third parties
  • Managed user acceptance testing and performed development testing prior to UAT
  • Assisted with application programming interfaces with dealers
  • Researched and interviewed user needs prior to product enhancement designs
  • SQL query report writing and Visual Studio designing for report and document generating

Unsecured Consumer Lending Manager, LOS Administrator

Medallion Bank
07.2008 - Current
  • Managed a department for unsecured niche lending products
  • Oversaw the data entry, underwriting and funding of all applications and loans
  • Monitored Reg B, Reg Z, CIP, Red Flag and other banking regulations for compliance
  • Managed, trained and monitored third party vendors
  • Created a vendor specific compliance manual to educate vendors on banking laws
  • Headed up several product launches with varying processes
  • Reviewed partnership contracts and loan agreements before implementation
  • Created policies and procedures for various products
  • Administrated loan software to achieve efficient and intuitive underwriting for unsecured and secured bank products
  • Prepared monthly reports for executive management

Loan Officer

CIT Bank
03.2006 - 07.2008
  • Reviewed applications for approval
  • Cleared and verified CIP requirements
  • Received and funded loan agreement packages daily
  • Managed customer loan credits and balances with the servicing and collecting department
  • Liaised between customers, collection agents and services providers to settle disputes
  • Reconciled daily and monthly fundings and account reversals

Deposits Specialist

Advanta Bank
03.2005 - 03.2006
  • Opened certificates of deposit for by-mail and walk-in customers
  • Updated and verified information on the OFAC list, cleared all CIP requirements and performed file reviews on a daily basis
  • Distributed disclosures required for customers
  • Balanced and processed deposit funds for the bank daily
  • Assisted in gathering data for Compliance exams and Audits

Account Manager

Presidio Insurance
01.2004 - 03.2005
  • Compiled health benefit quotes and assembled for presentations, renewed and maintained accounts, liaised between carriers and customers to resolve issues and concerns that arose, worked with individuals, small employers and large employers to attain health, dental, and life insurance from several carriers

Accounting Loan Service Rep II

American Investment Bank
07.2000 - 01.2004
  • Maintained and balanced various types of secured and unsecured loans, created daily deposits and reconciled return payments, maintained transferred loans and reconciliation spreadsheets, researched previous transactions and account history, audited departmental work for accuracy

Customer Service Rep

American Investment Bank
07.2000 - 01.2004
  • Input application and received customer service calls, reviewed promissory notes for completeness and accuracy prior to funding, reviewed and corrected customer complaints through all major credit bureaus, regularly authored articles in the company newsletter

Skills

  • KPI tracking
  • Product strategy
  • Product lifecycle management
  • Product roadmaps
  • Troubleshooting and QA
  • Product vision and strategy
  • User story creation
  • Product development
  • Agile software development
  • Prioritization and execution
  • SQL, Postman, Jira, Azure, GitHub, Figma
  • Scrum framework

Certification

Certified Scrum Product Owner (CSPO)

Timeline

Senior Product Manager

Medallion Bank
07.2008 - Current

Product Manager

Medallion Bank
07.2008 - Current

Unsecured Consumer Lending Manager, LOS Administrator

Medallion Bank
07.2008 - Current

Loan Officer

CIT Bank
03.2006 - 07.2008

Deposits Specialist

Advanta Bank
03.2005 - 03.2006

Account Manager

Presidio Insurance
01.2004 - 03.2005

Accounting Loan Service Rep II

American Investment Bank
07.2000 - 01.2004

Customer Service Rep

American Investment Bank
07.2000 - 01.2004

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Penny Latturner