Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Penny Leonard

MADISONVILLE,Kentucky

Summary

Dynamic retail management leader with a track record of driving sales and optimizing team performance at Rocket Oil Company. Expertise in operations management and customer service, resulting in improved safety standards and heightened customer satisfaction. Proficient in staff training and development, cultivating a culture of excellence and accountability. Drove notable sales growth through strategic inventory management and effective cross-selling techniques.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Manager

Rocket Oil Company
Madisonville, Kentucky
04.2007 - 10.2021
  • Performed regular audits to ensure compliance with company standards.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Increased store sales by cross-selling complementary items.
  • Worked closely with vendors to negotiate contracts for goods or services.
  • Supervised cash drawer balances and deposits of store receipts.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Store Manager

Dollar General Store
Madisonville, Kentucky
06.1997 - 02.2007
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Conducted regular meetings with staff members to discuss performance issues or new initiatives.
  • Monitored employee performance and provided feedback on a regular basis.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Increased store sales by cross-selling complementary items.
  • Worked closely with vendors to negotiate contracts for goods or services.
  • Supervised cash drawer balances and deposits of store receipts.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

GED -

South Hopkins High School
Nortonville, KY
02-1995

Skills

  • Marketing
  • Sales management
  • Schedule preparation
  • Performance management
  • Shift scheduling
  • Staff training and development
  • Inventory management
  • Operations management
  • Customer service

Certification

.ServSafe Certification

Affiliations

  • Crafts

References

References available upon request.

Timeline

Manager

Rocket Oil Company
04.2007 - 10.2021

Store Manager

Dollar General Store
06.1997 - 02.2007

GED -

South Hopkins High School

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Penny Leonard