Penny Lindey
Union City
Summary
Dynamic social worker with extensive experience at Shriners Children’s Erie, specializing in case management and advocacy. Demonstrated expertise in coordinating interdisciplinary care and effectively navigating resources to ensure policy compliance. Proficient in crisis intervention and fostering collaboration, dedicated to achieving optimal client outcomes through strong communication and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Social Worker/CCM/C-SWHC
Shriners Children’s Erie
Erie
12.2022 - Current
- Documents assessments, interventions, plans and evaluations in accordance with regulatory agency requirements and SHC policy.
- Coordinates the plan of care plan to achieve desired outcomes and integrates the work of the health care team by coordinating resources and services necessary to accomplish agreed-upon goals.
- Advocates by supporting or recommending services for the protection of the patient's health, safety and rights.
- Collaborates by working with patients, families, caregivers and the health care team locally and within the system to jointly communicate, problem solve and share accountability for optimal outcomes.
- Arrange services among community agencies, physicians, patients, family, caregivers and others involved in the plan of care.
Social Worker
The Sight Center of NW Pa
Erie
02.2021 - 10.2022
- Conduct Case Management assessments and develop Individual Service Plans with measurable goals.
- Manage a caseload of clients, particularly those with visual impairments, by providing effective services to help them achieve independence.
- Maintain daily case notes and enter information into the agency database in a timely manner.
- Work collaboratively with agency staff to implement and monitor service plans, and make referrals as needed.
- Ensure compliance with federal and state regulations regarding social work services, including confidentiality and client safety.
Social Worker II
Bureau of Blindness and Visual Services
Erie
03.2014 - 11.2020
- Responsible for the provision of social services designed to promote optimal independence for blind, visually impaired and deaf-blind customers in an assigned geographical area.
- Responsibilities include agency intake, direct provision of services, referral, coordination and monitoring, and transitional assistance leading to completion of services and future goals.
- Point of contact for scheduling appointments and maintaining case file, which includes documentation and service authorizations.
- Demonstrate ability to remain calm when dealing with customers who are highly frustrated with their newly diagnosed blindness or visual impairment; also with customers who are experiencing diminished capacity.
- High degree of autonomy and independent judgment in determining services and means of attaining service goals.
- Works closely with members of staff in implementing appropriate services.
- Responsible for familiarity with policies and regulations.
Brief Mobile Therapist/Family Based Mental Health Therapist
Barber National Institute
Erie
03.2013 - 03.2014
- Points of contact for educating families about the child's mental health diagnosis, Autism Spectrum diagnosis or Intellectual Disability.
- Responsible for encouraging healthy family relationships within the household.
- Responsible for providing case management, including planning and problem solving, 24-hour crisis on-call and family support funding.
- Responsible for utilizing Structural Family Therapy and Trauma Focused Cognitive Therapy.
- High degree of autonomy and independent judgement in providing services.
- Responsible for familiarity with policies and regulations.
Adoption Subsidy Coordinator
Erie County Office of Children and Youth
Erie
11.2012 - 05.2013
- Point of contact for conducting reviews of Subsidized Adoption Assistance Agreements applications.
- Participates in a Subsidy Determination Review Team to assist in determining eligibility rates for Adoption Assistance.
- Responsible for scheduling the signing of the Subsidized Adoption Assistance Agreements.
- Responsible for maintaining the pre-adoptive eligibility file and case management duties.
- Responsible for maintaining communication with Adoptive family.
MTFC Individual Therapist
Harborcreek Youth Services
Erie
07.2010 - 04.2011
- Support and conduct weekly therapy sessions with assigned program clients.
- Provide support for client’s adjustment in the program and act as client’s advocate.
- Focus on identifying and building on strengths to develop new pro-social skills and coping strategies.
- Attend and participate in weekly clinical meetings, which focus on planning and problem solving.
- Work in conjunction with other members of the client’s treatment teams to coordinate treatment.
- Maintain a team focus towards treatment and work effectively with all members of client’s treatment team.
- Responsible for familiarity with policies and regulations.
MH Program Specialist
Erie County Office of MH/MR
Erie
02.2009 - 06.2010
- Point of contact for the implementation of the annual mental health plan, providing written data, charts and graphs.
- Participated in planning and development of the mental health service delivery system and was responsible for contracting for mental health services.
- Facilitated the planning and implementation of a recovery culture throughout mental health system.
- Interpreted rules, regulations, policies and procedures and provided technical assistance to service providers.
- Assured that contracted services were delivered in conformity to the contract.
- Participated in internal and external work committees, task forces and advisory boards.
Program Manager
Program Manager – Harborcreek Youth Services
Erie
11.2007 - 08.2008
- Assisted Project Directors in the management of the Level 1 psychiatric residential unit.
- Managed resident’s behaviors by monitoring their mental health treatment plans and recorded behaviors, planning and problem solving.
- Directed the daily routine of the residential unit.
- Worked with residents individually and in groups to further treatment objectives.
- Engaged residents in various mental health treatment modalities.
- Budgeted and maintained the fiscal compliance Level 1 psychiatric residential program.
MH Behavior Specialist (SAP)
Erie School District
Erie
11.2002 - 04.2007
- Screened, assessed and referred students to the Building Educational Support Team or other school-based referral sources.
- Responded to students in crisis which involved planning and problem solving.
- Collected data using written documentation, charts and graphs.
- Worked as a liaison between school, family, client and psychiatric treatment agency maintaining exceptional communication skills.
- Provided individual, group and/or family intervention services.
Education
Master’s of Social Science Administration -
Case Western Reserve University
Cleveland, OH07.2000
Bachelor’s of Science -
Gannon University
Erie, PA12.1994
Skills
- Case management and care coordination
- Policy compliance
- Crisis intervention and assessment
- Advocacy and outreach services
- Interdisciplinary collaboration
- Effective communication skills
- Problem solving strategies
- Team building and leadership
- Active listening techniques
- Resource navigation and referrals
- Independent judgment and decision-making
- Mental health training and psycho-social assessments
- Conflict resolution and mediation
Certification
- Association of Social Work Boards Masters Level License, 011/05/02, Present
- AEGIS De-escalation trainer, 12/18/24, Present
- Certified Case Manager, 09/01/24, Present
- Certified Social Worker in Health Care, 10/28/25, Present
- Advanced Scoliosis Mental Health Provider 1/25/2025, present
Affiliations
- Employee Engagement Committee
- "Back in Action" Scoliosis event
References
References available upon request.
Timeline
Social Worker/CCM/C-SWHC
Shriners Children’s Erie
12.2022 - Current
Social Worker
The Sight Center of NW Pa
02.2021 - 10.2022
Social Worker II
Bureau of Blindness and Visual Services
03.2014 - 11.2020
Brief Mobile Therapist/Family Based Mental Health Therapist
Barber National Institute
03.2013 - 03.2014
Adoption Subsidy Coordinator
Erie County Office of Children and Youth
11.2012 - 05.2013
MTFC Individual Therapist
Harborcreek Youth Services
07.2010 - 04.2011
MH Program Specialist
Erie County Office of MH/MR
02.2009 - 06.2010
Program Manager
Program Manager – Harborcreek Youth Services
11.2007 - 08.2008
MH Behavior Specialist (SAP)
Erie School District
11.2002 - 04.2007
Master’s of Social Science Administration -
Case Western Reserve University
Bachelor’s of Science -
Gannon University