Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Penny Lloyd

Penny Lloyd

Summary

Dynamic Office Administration Assistant with a proven track record at Service One LLC, excelling in project management and document organization. Recognized for enhancing office efficiency and customer satisfaction through exceptional communication and problem-solving skills. Committed team player dedicated to maximizing productivity and maintaining high standards of accuracy in data entry.

Overview

17
17
years of professional experience

Work History

Office Administration Assistant

Service One LLC
Lee's Summit, MO
06.2023 - Current
  • Provided administrative support to ensure efficient operation of office.
  • Tracking project progress using software applications such as Quickbooks, Google sheets, Office, Word and Excel.
  • Organizing and maintaining filing systems, both manual and electronic.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Assisted with preparing and editing company correspondence and presentations.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Answered and directed phone calls to appropriate staff members.

Home Care Provider

Family Members
Independence, MO
01.2017 - 04.2022
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Monitored medications with various conditions and kept watchful eye for side effects.
  • Helped with medication self-administration.
  • Assisted with personal care needs to foster independence and well-being.
  • Helped with personal needs
  • Followed care plan and directions to administer medications.
  • My mother was terribly ill and disabled for some years and I was the main caretaker as she lived with me. This is the reason for the gap in my work Experience.

Cashier

Casey's General store
Higginsville, MO
06.2012 - 03.2013
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Answered customers' questions and provided information on store procedures or policies.

Car Hop

Sonic DriveIn
Higginsville, MO
01.2008 - 10.2009
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Verified orders and bagged items for easy transport.
  • Assembled and served meals according to specific guest requirements.
  • Reported issues with customers and orders to supervisors.
  • Ensured that all orders were accurate before delivering them to customers.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Collaborated with team members to streamline service and reduce wait times.
  • Performed vehicle-side service with a smile, enhancing the dining experience.

Education

CNA - Medical

M.E.D.S.
Lee's Summit, MO
09-2009

High School Diploma -

Lexington High School
Lexington, MO
05-2007

Skills

  • Project management
  • Document management
  • Data entry
  • Microsoft Excel
  • Customer service
  • Communication skills
  • Organizational skills
  • Problem solving
  • Attention to detail
  • Time management
  • Office administration
  • Dedicated team player
  • Customer relationship management (CRM)
  • File maintenance

Affiliations

  • Im a parent Multi tasking is Key.
  • love learning new things.
  • Very up beat happy person.
  • Love working gives me a sense of accomplishment.
  • Im a social person.
  • I feel there is always room for improvements and up for challenges.

References

  • Connie Rosencrans 1-816-534-0057. Known for 20 years
  • Garett Brown 1-913-940-7648. Known for 5 years
  • Kevin Naylor 1-660-232-1039. Known for 34 years
  • Jesse Logue 1-913-752-7546. Known for 7 years

Timeline

Office Administration Assistant

Service One LLC
06.2023 - Current

Home Care Provider

Family Members
01.2017 - 04.2022

Cashier

Casey's General store
06.2012 - 03.2013

Car Hop

Sonic DriveIn
01.2008 - 10.2009

CNA - Medical

M.E.D.S.

High School Diploma -

Lexington High School
Penny Lloyd