Penny Mallonee
Webb City,MO
Summary
Dynamic professional with a proven track record at Ozark Center, excelling in organizational skills and verbal communication. Expert in managing complex schedules and providing top-notch customer service, demonstrated through effective problem resolution and mentoring of new staff. Skilled in ensuring operational efficiency, showcasing flexibility and adaptability.
Overview
13
13
years of professional experience
Work History
MOSS
Ozark Center
Joplin, MO
11.2014 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Greeted and directed patients and visitors to appropriate personnel and answered a large number of calls and emails daily.
- Track patient referrals and follow up with referrals to make sure they've been accepted.
Bank Vault Teller
Great Southern Bank
Joplin, MO
03.2012 - 11.2014
- Balanced currency, coin and checks in cash drawers at end of shift.
- Provided excellent customer service by answering questions about banking services or products.
- Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
Education
High School Diploma -
Willow Springs High School
Willow Springs, MO05-1983
Skills
- Organizational skills
- Good Telephone Etiquette
- Problem resolution
- Verbal communication
- Flexible and adaptable
Timeline
MOSS
Ozark Center
11.2014 - Current
Bank Vault Teller
Great Southern Bank
03.2012 - 11.2014
High School Diploma -
Willow Springs High School
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