Summary
Overview
Work History
Education
Skills
References
Timeline
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Penny Martin

Benson,NC

Summary

Results-driven Laser Machine Operator with expertise at Fin-Addict Marine, skilled in CNC machining and quality assurance. Proven track record of enhancing operational efficiency and achieving production goals while ensuring safety compliance. Adept at problem-solving and team collaboration, consistently delivering high-quality results in fast-paced environments.

Overview

29
29
years of professional experience

Work History

Laser Machine Operator

Fin-Addict Marine
Benson, NC
01.2022 - Current
  • Maintain accurate records of production including quantity, scrap rate, downtime.
  • Load raw materials into the machine and position them accurately for processing.
  • Perform regular maintenance on equipment to keep it in good working order.
  • Perform routine cleaning tasks on the machine and surrounding area after each job run is complete.
  • Operate multiple pieces of equipment simultaneously while maintaining a high degree of accuracy.
  • Recommend modifications or changes in procedures if needed for improved performance.
  • Adjust settings on the computer numerical control machines as necessary to achieve desired results.
  • Check completed parts against drawings or templates for accuracy.
  • Inspected finished products for accuracy and quality assurance purposes.
  • Identify any potential hazards associated with using the equipment and take corrective action where appropriate.
  • Set up and operate laser cutting machines to cut, trim, or h metal or plastic parts according to specifications.
  • Troubleshoot problems with machinery when they arise and make necessary repairs or adjustments.
  • Monitor machine performance and adjust controls as needed to ensure quality of finished product.
  • Ensure safety protocols are followed at all times while operating machinery in accordance with OSHA regulations.
  • Work within established time frames while meeting production goals set by management.
  • Collaborate closely with other departments such as Quality Control, Maintenance to ensure smooth operations.
  • Keep abreast of new technologies related to laser cutting machines in order to increase efficiency.
  • Read blueprints or job orders to determine product specifications such as dimensions and tolerances.
  • Updated job knowledge by participating in educational opportunities; reading technical publications.
  • Verify correct material is loaded into the machine before starting a job run.
  • Inspect finished products for conformance with customer requirements and industry standards.
  • Staged raw materials for each day's production and managed efficient loading and unloading of machinery.
  • Completed daily preventive maintenance and cleaning to keep machines and equipment in good working order.
  • Verified quality of drilling against work orders and technical documentation.
  • Backed up team members to consistently meet group production targets for producing parts.
  • Controlled machine operations to complete precise, high-quality work.
  • Aligned, mounted and installed tools and attachments on machines, using hand tools and precision measuring instruments.
  • Followed optimum cleaning procedures to keep machines, tooling and parts free of build-up and avoid excess wear.
  • Verified proper cooling and lubrication of workpieces during machine operation.
  • Completed accurate calculations of machine speed, feed ratios and cut parameters.
  • Loaded and unloaded different tool parts from trucks and storage areas.
  • Monitored machine operations and made adjustments to correct problems.
  • Developed solutions to wide range of complex technical problems to meet organizational objectives and deadlines.
  • Kept parts within close tolerances of design standards to maintain optimal quality.
  • Read programming instructions and product blueprints to determine sequences and dimensional requirements.
  • Changed out aging tools, fixtures and offsets.
  • Checked completed workpieces against specifications to assess conformance.
  • Provided expert coaching and training for new team members.
  • Set up and operated computer-controlled machines or robots to perform machine functions on metal or plastic workpieces.
  • Transfer commands from servers to CNC modules using computer network links.
  • Set-up and operated lathes, mills and grinders to cut raw materials.
  • Fabricated various parts using multiple machines at once.
  • Operated hoists, cranes and other material handling equipment to lift heavy work pieces or move loads.
  • Performed routine maintenance on machines and monitored usage to reduce parts breakdown.
  • Observed company's strict safety rules during each shift to avoid job-related injuries.
  • Stopped machine operation to change tooling, setup, or workpiece placement according to required machining sequences.

School Nutrition Manager

Johnston County Public Schools
Smithfield, NC
05.2017 - 08.2022
  • Participated actively in professional organizations related to school nutrition programs.
  • Supervised daily operations of kitchen staff by assigning tasks according to individual strengths.
  • Implemented cost-saving measures while maintaining high-quality food service operations.
  • Analyzed data from nutrition assessment tools used by schools in order to develop healthier options.
  • Ensured compliance with state and federal regulations related to school nutrition programs.
  • Maintained records related to meal counts, student enrollment numbers, financial reports.
  • Established systems for tracking waste management practices in the cafeteria area.
  • Conducted regular meetings with food service personnel to discuss operational issues and ensure efficient workflow.
  • Reviewed customer feedback surveys regularly in order to identify areas requiring improvement.
  • Oversaw ordering process for necessary items such as paper goods, utensils, cleaning supplies.
  • Developed and implemented innovative menus for school nutrition program to meet nutritional requirements of students.
  • Managed budgeting process for cafeteria services, including purchasing and forecasting expenses.
  • Collaborated with local farmers and vendors to source fresh ingredients for school meals.
  • Researched new recipes and cooking methods that would be suitable for a school setting.
  • Assisted in the development of marketing strategies to promote healthy eating habits among students.
  • Created training materials for new employees on proper sanitation techniques, safety protocols.
  • Evaluated performance of kitchen staff members, providing guidance as needed to maintain quality standards.
  • Coordinated with teachers and administrators on special dietary needs of students.
  • Provided leadership and direction in developing policies regarding menu planning and food preparation.
  • Organized and supervised food production staff in the preparation, cooking, and serving of meals.
  • Monitored inventory levels of kitchen supplies and equipment to ensure that adequate stock is maintained at all times.
  • Demonstrated advanced knowledge of laws and regulations governing school nutrition programs.
  • Supervised budgeting and purchasing initiative for all meal plan inventory.
  • Managed application process for eligible students to receive meal assistance.
  • Assessed food quality for school programs and managed menu planning to adhere to nutritional standards.
  • Implemented and enforced adherence to school kitchen safety protocols.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Assisted staff by serving food and beverages or bussing tables.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Distributed food to service staff for prompt delivery to customers.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Explained goals and expectations required of trainees.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Delegated work to staff, setting priorities and goals.

Shift Supervisor

Sheetz
Garner, NC
03.2016 - 05.2017
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Investigated accidents or incidents occurring during shift hours.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Provided on-the-job training to new staff members.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Collaborated with management to plan special events or promotions.
  • Resolved conflicts between staff members in a timely manner.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Trained new employees on company policies and procedures.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
  • Created work schedules for staff while adhering to labor laws and budget constraints.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Resolved customer complaints in a timely manner.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Identified opportunities for process improvements through data analysis.
  • Assisted customers with product selection when needed.
  • Maintained accurate records of daily transactions and deposits.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Completed opening and closing duties to facilitate business operations.
  • Reinforced rules to promote superior employee performance.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Evaluated and performed equipment maintenance to support operational goals.
  • Collaborated with team members to improve performance and implement training updates.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Resolved customer complaints and reported issues to senior management.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Assessed operations and adjusted scheduling to maximize productivity.
  • Monitored security and enforced loss prevention strategies during shift.
  • Recruited, hired, and mentored new team members, working closely with human resources department.
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • Taught staff upselling techniques to meet revenue targets.
  • Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Checked orders for quality and completeness.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Delegated tasks to employees and monitored activities and task completion.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Implemented strategies to increase sales and improve service quality.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Conducted regular team meetings to communicate targets, updates, and gather feedback.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Developed promotional strategies to attract more customers during slow periods.
  • Scheduled staff shifts, considering peak times and individual availability.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Upheld company standards and compliance requirements for operations.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.
  • Fostered a team-oriented environment to increase morale and productivity.
  • Monitored and maintained equipment to ensure operational efficiency.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Assisted in the development and implementation of new operational procedures.
  • Collaborated with management to set performance goals and evaluate progress.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Assessed reports and adjusted workflows to realign with targets.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.

Assistant Store Manager

Tractor Supply Company
Goldsboro, NC
10.2013 - 03.2016
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Maintained a safe working environment by enforcing safety regulations.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Trained new employees on store policies, procedures and customer service standards.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Provided training to new employees on company policies and procedures.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Coached and developed store associates through formal and informal interactions.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Maintained inventory by checking merchandise to determine levels.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Operations Manager

Langston's Country Store
Four Oaks, NC
03.1996 - 04.2005
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Monitored team progress towards achieving milestones set forth in project plans.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.
  • Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
  • Scheduled meetings between internal teams and external stakeholders when necessary.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Negotiated contracts with vendors for services necessary for daily operations.
  • Prepared reports summarizing operational results against established goals and objectives.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
  • Implemented systems for tracking operational performance metrics.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
  • Developed and maintained operational policies and procedures.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Ensured compliance with applicable laws and regulations related to operations.
  • Planned and coordinated logistics for large-scale events or conferences.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Ensured compliance with industry regulations and maintained high standards of operational excellence.
  • Led crisis management efforts, quickly resolving operational disruptions with minimal impact.
  • Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
  • Conducted market research to identify opportunities for operational improvements and expansion.
  • Led process improvement initiatives, resultingin an increase in operational efficiency.
  • Developed and implemented operational policies and procedures to enhance productivity.
  • Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
  • Facilitated cross-departmental collaboration, improving communication and efficiency across the organization.
  • Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
  • Monitored operational budgets, reducing costs through strategic planning and optimization.
  • Managed team of XX employees, conducting performance evaluations and facilitating professional development.
  • Implemented quality control measures, achieving a reduction in defects and errors.
  • Spearheaded the adoption of new technologies, streamlining operations and enhancing capabilities.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Negotiated contracts with suppliers and vendors, improving terms and reducing expenses.
  • Coordinated with other department heads to align operational activities with overall company objectives.
  • Analyzed operational data to identify trends, making data-driven decisions to improve performance.
  • Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.
  • Prepared and presented reports on operational performance to executive leadership and board members.
  • Coordinated logistics and supply chain operations, ensuring timely delivery of products and services.
  • Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Presented performance and productivity reports to supervisors.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Enforced federal, state, local and company rules for safety and operations.
  • Negotiated contracts with vendors and service providers, securing favorable terms.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Built strong operational teams to meet process and production demands.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Responded to information requests from superiors, providing specific documentation.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Tracked and replenished inventory to maintain par levels.
  • Managed scheduling, training and inventory control.
  • Collaborated with team leaders on quality audits.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Measured and reviewed performance via KPIs and metrics.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Education

Associate of Applied Science - Auto Cad & Blueprinting

Johnston Community College
Smithfield, NC
12-2025

Associate of Applied Science - Agricultural Business And Management

Wayne Community College
Goldsboro, NC
12-2011

Skills

  • CNC machining
  • Blueprint reading
  • Equipment maintenance
  • Quality assurance
  • Safety compliance
  • Project management
  • Autocad design
  • Production management
  • Effective communication
  • Problem solving
  • Team collaboration
  • Safety regulations enforcement
  • HACCP compliance
  • Expense management
  • Inventory management
  • Cost management
  • Safety and sanitation enforcement
  • Policy compliance
  • Production plans
  • Quality standards
  • Personnel training
  • Program costs
  • Sustainability practices
  • Operational efficiency
  • HACCP planning
  • Waste reduction
  • Cost control
  • Purchasing management
  • Employee scheduling
  • Professional demeanor
  • Critical thinking
  • Staff supervision
  • Contract negotiation
  • Customer satisfaction
  • Cash handling
  • Coaching and mentoring
  • Calm and pleasant demeanor
  • Budget administration

References

References available upon request.

Timeline

Laser Machine Operator

Fin-Addict Marine
01.2022 - Current

School Nutrition Manager

Johnston County Public Schools
05.2017 - 08.2022

Shift Supervisor

Sheetz
03.2016 - 05.2017

Assistant Store Manager

Tractor Supply Company
10.2013 - 03.2016

Operations Manager

Langston's Country Store
03.1996 - 04.2005

Associate of Applied Science - Auto Cad & Blueprinting

Johnston Community College

Associate of Applied Science - Agricultural Business And Management

Wayne Community College

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