Penny Martin
Sebastian
Summary
Dynamic Billing Specialist with expertise in chiropractic billing and collections at Spine Design Chiropractic. Proven track record in enhancing billing accuracy and resolving claims discrepancies, fostering strong client relationships. Adept at utilizing billing systems and software while demonstrating exceptional attention to detail and effective teamwork to drive operational efficiency.
Overview
12
12
years of professional experience
Work History
Billing Specialist
Spine Design Chiropractic
06.2021 - Current
- Processed patient invoices efficiently, ensuring timely billing cycles.
- Maintained accurate records of financial transactions and patient accounts.
- Coordinated with insurance providers to resolve claims discrepancies.
- Implemented improved billing procedures to enhance accuracy and reduce errors.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Managed billing processes and ensured timely collections to maintain cash flow.
- Analyzed account discrepancies and resolved issues to enhance customer satisfaction.
- Collaborated with cross-functional teams to address billing inquiries effectively.
- Oversaw collections efforts, reducing outstanding accounts receivable through strategic follow-up and negotiation techniques.
Digital Content Manager
Digital 1 Media Services
09.2013 - 09.2025
- Edited and proofread digital materials to ensure clarity, consistency, and adherence to brand guidelines.
- Approved, reviewed and edited content flowing to website.
- Managed content distribution to online channels and social media platforms.
- Entered and maintained accurate data across multiple systems to ensure information integrity.
- Processed high volumes of documents efficiently, adhering to established timelines and procedures.
- Conducted regular audits of data entries to identify discrepancies and implement corrective actions.
- Trained new employees on data entry protocols and software usage for improved team performance.
- Sorted documents and maintained organized filing process.
Education
No Degree - General Studies
Palm Beach Community College
Palm Beach Gardens, FLSkills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Claims processing
- Data entry proficiency
- Decision-making
- HIPAA compliance
- Month-end closing procedures
- Patient account management
- Relationship building
- Record preparation
- Medical billing expertise
- Team collaboration
- Collections
- Invoicing proficiency
- Contract preparation
- Accounts receivable management
- Records organization and review
- Audit procedures
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Client relationship management
- Dispute resolution
- Conflict resolution
Timeline
Billing Specialist
Spine Design Chiropractic
06.2021 - Current
Digital Content Manager
Digital 1 Media Services
09.2013 - 09.2025
No Degree - General Studies
Palm Beach Community College
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