Penny Mattson
Cambridge,NY
Summary
Proven multitasker and team player, I significantly boosted revenue at Mattson Concrete Cutting through strategic partnerships and meticulous operations management. With a strong work ethic and exceptional customer service skills, I excel in creating welcoming environments and enhancing customer satisfaction, as demonstrated across diverse roles from bartending to reception.
Overview
24
24
years of professional experience
Work History
Front Desk Receptionist
Cambridge Dental Care
10.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collected credit card, checks and cash payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Business Co-Owner
Mattson Concrete Cutting
10.2000 - Current
- Boosted company revenue by identifying and pursuing new business opportunities, forging strategic partnerships, and expanding product offerings.
- Strengthened financial stability with prudent budget management, cost reduction initiatives, and meticulous record-keeping practices.
- Enhanced customer satisfaction by ensuring timely delivery of high-quality products and services while maintaining open lines of communication for feedback.
- Interacted well with customers to build connections and nurture relationships.
Bartender/Server
Man of Kent Tavern
02.2011 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
High School Diploma -
Mt. Anthony Union High School
Bennington, VTSkills
- Customer service
- Operations management
- Strong multitasking
- Strong work ethic
- Team player attitude
- Highly reliable
- Attention to detail
- Responsible alcohol service
- Clerical support
- Honest and dependable
- Food and beverage service
- Cash handling
- Service prioritization
- Service-oriented mindset
- Front-of-house display creation
Timeline
Front Desk Receptionist
Cambridge Dental Care
10.2022 - Current
Bartender/Server
Man of Kent Tavern
02.2011 - 06.2022
Business Co-Owner
Mattson Concrete Cutting
10.2000 - Current
High School Diploma -
Mt. Anthony Union High School
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