Summary
Overview
Work History
Education
Skills
Timeline
Generic

Penny Millwood

Gainesville,GA

Summary

Driven Assistant Manager at Dollartree, adept in money handling and fostering customer relations, significantly enhanced customer satisfaction and financial accuracy. Leveraged team motivation and product knowledge at Krystal's Restaurant to boost sales and streamline operations, demonstrating a commitment to excellence and a results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Dollartree
11.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

General Manager/ Shift Manager

Krystal's Restaurant
10.2019 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Education

Associate of Science - Criminal Justice

Lanier Technical College
Oakwood, GA
06.2005

High School Diploma -

Forsyth Central High School
Cumming, GA
06.1991

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • customer service with satisfaction

Timeline

Assistant Manager

Dollartree
11.2023 - Current

General Manager/ Shift Manager

Krystal's Restaurant
10.2019 - Current

Associate of Science - Criminal Justice

Lanier Technical College

High School Diploma -

Forsyth Central High School
Penny Millwood