Summary
Overview
Work History
Education
Skills
Timeline
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Penny Murdock

Erda,USA

Summary

Detail-oriented and seasoned professional with over a decade of experience in office and customer service roles. Proven track record of effectively managing internal and external customer relationships with a strong focus on professionalism and efficiency. Recognized for consistently delivering exceptional results while prioritizing the needs of the company. Eager to leverage expertise in a challenging role that promotes personal growth and contributes to organizational success.

Overview

43
43
years of professional experience

Work History

Restaurant Hostess

Jim's Family Restaurant
12.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Listing Agent / Product Liaison

NPS Empire
01.2020 - 01.2021
  • Listed products for sale online.
  • Maintained receiving of products to optimize proper distribution.
  • Coordinate team projects such as morning stretching & team building exercises.

Retention Specialist/Universal Care Representative

AT&T Wireless Services
01.1996 - 01.2006
  • Coordinate team projects and initiatives to optimize customer retention strategies.
  • Successfully save accounts of diverse sizes through effective communication and problem-solving.
  • Handle customer inquiries and concerns related to pager cancellations, billing, payments, and troubleshooting.
  • Provide comprehensive training to new employees on quality service skills and billing applications.

Office Manager

Murdock Computer Experts
01.1993 - 01.1995
  • Managed daily operations including customer service, procurement, bookkeeping, and sales.
  • Oversaw inventory management, merchandise receiving, appointment scheduling, and billing processes.
  • Responsible for purchasing computer parts and accessories for retail purposes.

Assistant Manager - General Merchandise

Roger's Foods
01.1990 - 01.1993
  • Led purchasing activities for general merchandise, ensuring optimal pricing and inventory control.
  • Managed stock replenishment designed sales ads and displays and maintained vendor relationships.
  • Assumed full managerial responsibilities during the absence of the manager.

Bookkeeper

Murdock Glass
01.1985 - 01.1989
  • Maintained accurate bookkeeping records and managed customer billing processes.
  • Handled reception duties, appointments, and maintained positive customer relations.

Office Manager

Covey & Co.
01.1982 - 01.1984
  • Managed back-office operations, including cash and stock certificate handling.
  • Conducted customer billing, stock management, and served as a backup receptionist.
  • Maintained regular communication with service vendors and managed daily stock quotes.

Education

High School Graduate - General Studies

Cyprus High
Magna, Utah
01.1980

Skills

  • Excel, Word, MS Project, Windows
  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cleanliness and hygiene
  • Conflict resolution
  • Cash handling

Timeline

Restaurant Hostess

Jim's Family Restaurant
12.2024 - Current

Listing Agent / Product Liaison

NPS Empire
01.2020 - 01.2021

Retention Specialist/Universal Care Representative

AT&T Wireless Services
01.1996 - 01.2006

Office Manager

Murdock Computer Experts
01.1993 - 01.1995

Assistant Manager - General Merchandise

Roger's Foods
01.1990 - 01.1993

Bookkeeper

Murdock Glass
01.1985 - 01.1989

Office Manager

Covey & Co.
01.1982 - 01.1984

High School Graduate - General Studies

Cyprus High

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