Penny Myro
Streamwood,Il.
Summary
Enthusiastic, results-driven, dynamic professional, with thirty plus years of food service management. Proven able to deal with clients with the highest standards of customer service quality. Equipped with excellent communication, organizational and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Fleet / Safety Manager
Compass Group
08.2024 - Current
- Organized records of 200+ vehicles, schedules , licensing, and completed purchase orders
- Conducted regular safety audits and meeting to identify potential hazards and ensure compliance with regulations.
- Improved preventive maintenance practices, resulting in fewer vehicle breakdowns and lower repair costs.
- Coordinated closely between maintenance staff ensuring vehicles remained consistently in peak condition meeting both reliability and safety standards set forth internally as well as those mandated by governing agencies.
Food service Director
Aramark
12.2018 - 07.2024
- Directed food service operations, ensuring compliance with health and safety regulations.
- Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
- Improved customer satisfaction by implementing new menu options and providing excellent food presentation.
- Managed budgets effectively, controlling costs through efficient inventory management
- Oversaw staff recruitment, training, and development to maintain high performance levels.
Assistant Food service Director
Compass Group
03.2017 - 11.2018
- Oversaw daily food service operations, ensuring compliance with health and safety standards.
- Improved customer satisfaction by implementing new menu options and presentation techniques.
- Ensured timely and accurate completion of all necessary food service documentation, including inventory records, order forms, and financial statements.
- Streamlined workflow processes, resulting in improved team productivity and morale.
Director of Dining Services
Undine
09.2015 - 02.2017
- Directed operational strategies to enhance dining service efficiency and guest satisfaction.
- Developed tailored dietary offerings for guests with specific needs or restrictions.
- Managed budget effectively, reducing unnecessary expenses while maintaining quality standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
General Manager
Ace Coffee Bar
04.2008 - 09.2015
- Oversaw daily operations of multiple locations ensuring exceptional customer service and product quality.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Food service Manager
A & H Management
06.2003 - 02.2008
- Oversaw daily food service operations, ensuring quality standards and compliance with health regulations.
- Managed inventory levels, reducing waste through effective ordering and storage practices.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
Food service Director
Independence Village Retirement Home
02.2000 - 05.2003
- Directed food service operations, ensuring compliance with health and safety regulations.
- Designed creative menus that catered to various dietary needs while maintaining an appealing aesthetic for clients.
- Managed staff schedules and maintained adequate coverage for all shifts.
Catering Manager
Sodexho Services
01.1995 - 01.2000
- Managed catering operations for large-scale events, ensuring seamless execution and client satisfaction.
- Worked with chefs to plan menus according to client needs and budgets.
Food service Manager
Sodexho Services
01.1995 - 01.2000
- Oversaw daily food service operations, ensuring quality standards and compliance with health regulations.
- Developed and implemented staff training programs to enhance service efficiency and customer satisfaction.
Bookkeeping Manager
Sodexho Services
01.1995 - 01.2000
- Oversaw daily bookkeeping operations, ensuring accuracy and compliance with financial regulations and completed payroll for 44 schools
Education
Certificate in Dietary Management -
Harper College
Hotel Management -
College of Du Page
Skills
- Problem-solving
- Menu development
- Multitasking Abilities
- Staff leadership
- Quality assurance
- Reliable and responsible
- Customer satisfaction
- Adaptability and flexibility
Certificates Education Awards
- Serv Safe Certificate
- Harper College - Certificate in Dietary Management
- College of Du Page – Hotel Management
- Above and Beyond Award “Total Customer Satisfaction”
- Steadfast Leadership Award
Previous Experience
- Hotel - Banquet Captain
- Hospital - Food service Supervisor
- Nursing Home - Kitchen Supervisor/ Cook
Timeline
Fleet / Safety Manager
Compass Group
08.2024 - Current
Food service Director
Aramark
12.2018 - 07.2024
Assistant Food service Director
Compass Group
03.2017 - 11.2018
Director of Dining Services
Undine
09.2015 - 02.2017
General Manager
Ace Coffee Bar
04.2008 - 09.2015
Food service Manager
A & H Management
06.2003 - 02.2008
Food service Director
Independence Village Retirement Home
02.2000 - 05.2003
Catering Manager
Sodexho Services
01.1995 - 01.2000
Food service Manager
Sodexho Services
01.1995 - 01.2000
Bookkeeping Manager
Sodexho Services
01.1995 - 01.2000
Hotel Management -
College of Du Page
Certificate in Dietary Management -
Harper College