Penny Paulos
Hickory Hills,IL
Summary
Results-driven, highly organized professional, leads, motivates and collaborates with facility technician and engineer.
Committed to implementing best practices and standards to deliver customer satisfaction. Analytical problem-solver with a passion to develop, lead and motivate team.
Overview
38
38
years of professional experience
Work History
Facility Operations
Life Time
03.2012 - Current
- Responsible for assisting in the overall direction, coordination, and management of the operations team.
- Assist the Department Lead with organizing team to complete projects and ensure the facility is clean, safe, and operating efficiently
- Assist in training, developing, and assessing team.
- Participated in regular audits and inspections of facility, demonstrating a commitment to maintaining high standards of safety, security, and efficiency within the club.
- Act as Manager on Duty when needed.
- Performs routine maintenance and general repairs to ensure equipment is working.
- Assist team with maintaining locker rooms, fitness floors, common areas of building and grounds.
- Respond to member feedback and provide follow up communication and solutions.
- Assist with monthly and annual budget recommendations.
Volunteer/Surgical Family Waiting Room
Advocate Christ Medical Center
- Liaison between the patient’s families, doctor’s in the Operating Rooms and nurses in the Post Op and Recovery Rooms
- Keep families informed of patient’s status and relay messages from doctors
- Provide direct and indirect supplemental services to patients and their families.
Operations Manager
REOJim, Inc.
01.2007 - 11.2009
- Established policies and procedures for company
- Monitored day to day operations of the office and completed month end reporting
- Managed office records and established priorities for owner
- Developed long term and short term goals for departments
- Created and implemented company tracking systems
- Responded to tenant needs and coordinated with maintenance to resolve problems
- Supervised the planning, budgeting and control of operating expenditures.
General Manager (2000-2005) Assistant General Manager (1996-2000) Lead Clerk (1996) Front Desk Clerk (1995-1996)
Baymont Inn & Suites
01.1995 - 01.2005
- Responsible for property’s overall operation, achieving and maintaining high quality standards, providing consistent guest satisfaction, developing and retaining employees and maximizing revenue
- Quality Award 2002
- President’s Award 2003
- Elite Property of the Year 2004.
Senior Supervisor
PetsMart PetsHotel
01.2005 - 01.2006
- Evaluated and determined client approval
- Provided a safe environment
- Ensured pet parent satisfaction
- Prepared daily scheduled shift tasks.
Recreation Supervisor
Chicago Ridge Park District
01.1987 - 01.1994
- Developed a comprehensive event program and was responsible for planning, organizing, implementing, and evaluating all event related activities
- Prepared payroll, schedules, inventories, and staff evaluations
- Coordinated preparation, organization, and production of newsletters, calendars, brochures, flyers, cable announcements, and press releases
- Including writing, editing, design and layout, and overseeing printing and distributions.
Receptionist
Institute for Family Development
- Maintain patient files
- Administer testing.
Education
Hospitality Management Courses -
Northwestern Business College
01.1995
Associate Degree in Applied Sciences, Medical Terminology Course -
Moraine Valley Community College
01.1991
Skills
- Organization skills
- Time Management
- Data Entry
- Customer/Client relations
- Verbal and written communication
- Scheduling
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Planning and Implementation
- Inventory Management
Timeline
Facility Operations
Life Time
03.2012 - Current
Operations Manager
REOJim, Inc.
01.2007 - 11.2009
Senior Supervisor
PetsMart PetsHotel
01.2005 - 01.2006
General Manager (2000-2005) Assistant General Manager (1996-2000) Lead Clerk (1996) Front Desk Clerk (1995-1996)
Baymont Inn & Suites
01.1995 - 01.2005
Recreation Supervisor
Chicago Ridge Park District
01.1987 - 01.1994
Volunteer/Surgical Family Waiting Room
Advocate Christ Medical Center
Receptionist
Institute for Family Development
Hospitality Management Courses -
Northwestern Business College
Associate Degree in Applied Sciences, Medical Terminology Course -
Moraine Valley Community College
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