Enthusiastic Business Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Division CRA Coordinator
First Community Bank, A Div Of Glacier Bank
Layton, UT
12.2018 - 12.2021
Created and implemented strategic plan for the division on how to serve low and moderate-income individuals, families, and communities in our area.
Conducted research, gathered information from multiple sources and presented results to Executive Team and Board of Directors. Counseled them in creating bank policies and procedures.
Developed and maintained courteous and effective working relationships with non profit organizations and other community members.
Managed $90,000 donation budget.
Reviewed loans on loan registry for compliance with CRA and fair lending regulations- roughly 150 loans per month.
Narrated and documented loans, donations, and service hours that qualify for CRA consideration to be reviewed by CRA compliance examiners.
Organized and coordinated monthly meetings with 15 member CRA committee comprised mostly of executive team and branch managers.
Facilitated training and on boarding for incoming staff. Created and implemented direct ongoing training for 120 employees in 10 branches on CRA and how it applies to their job.
Maintained compliance with regulatory parameters in complex projects with overlapping policies
Identified plans and resources required to meet project goals and objectives
Maintained computer and physical filing systems
Used advanced software to prepare documents, reports and presentations
Director
Beehive Statesmen Chorus
Salt Lake City, UT
04.2016 - 07.2019
Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance, dynamics, rhythm and tempo.
Taught and coached on many music and performance topics in groups of 25-40 people, small groups of 4-8 people, and some one on one coaching.
Oversaw, trained, and supervised Assistant Director and Section Leaders.
Collaborated with Music Team to choose music, write scripts for shows, establish performance goals and measure progress towards those goals.
English Tutor
VIPKID
Salt Lake City, UT
01.2017 - 12.2018
Tutored Chinese students to develop deeper comprehension of English language.
Fully remote position
Developed student confidence through positive reinforcement strategies.
Maintained notes on student progress.
Leveraged technology and visual aids to engage students and enhance learning.
Utilized online chat room with shared white board to perform one-on-one tutoring with students.
Taught 1160 classes to 437 students.
Production Assistant
Lenzworks
Salt Lake City, UT
07.2016 - 09.2016
Coordinated with producers and on-air talent to create program content, and new ideas for Relative Race.
Completed wide range of tasks in diverse filming areas to support operations.
Helped management with business operations to align teams, set goals and execute initiatives.
Reviewed activities for production team to complete tasks on time.
Arranged and conducted interviews with prospective cast members.
Researched accommodations and activities for prospective shoot locations.
Screened calls and emails and responded accordingly to support executive correspondence
Handled logistics, catering, agendas and travel arrangements for producers.
Volunteered to help with special projects of varying degrees of complexity
Head Booking Agent
Stars Talent Studio
Sandy, UT
07.2015 - 04.2016
Used coordination and planning skills to achieve results under tight deadlines.
Prepared variety of different written communications, reports and documents including procedures manual and training videos.
Led and supervised team of 5 agents representing 3,000 talent including offering feedback and enforcing deadlines.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance in personnel. Created booking organization workflow that increased productivity and decreased project hours by 30% on average.
Negotiated $100k in contracts monthly with hundreds of business clients.
Reviewed time and attendance records to identify billable items. Coordinated with talent relations department to facilitate execution and payment of talent contracts.
Center Director
Peshell Academy Of Music
Orem, UT
02.2011 - 04.2015
Taught multiple individual and group music classes including MusicTogether®
Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Prepared meeting rooms and materials and recorded important information for parents and students.
Maintained compliance with regulatory and trademark parameters with overlapping policies
Education
Bachelor of Science - Music
Utah Valley University
Orem, UT
05.2014
Bachelor of Science - Human Development And Family Studies
University of Utah
Salt Lake City, UT
05.2002
Associate of Science - Pre-Astronomy
Dixie State University
Saint George, UT
05.1999
Skills
Team Leadership
Policy And Procedure Modification
Training And Development
Relationship Building
Friendly Nature
Documentation And Control
Expense Reporting
Budgeting
Business planning
Consulting
Business Development
Negotiation
Flexible and Adaptable
Staff Management
Program oversight
Timeline
Division CRA Coordinator
First Community Bank, A Div Of Glacier Bank
12.2018 - 12.2021
English Tutor
VIPKID
01.2017 - 12.2018
Production Assistant
Lenzworks
07.2016 - 09.2016
Director
Beehive Statesmen Chorus
04.2016 - 07.2019
Head Booking Agent
Stars Talent Studio
07.2015 - 04.2016
Center Director
Peshell Academy Of Music
02.2011 - 04.2015
Bachelor of Science - Music
Utah Valley University
Bachelor of Science - Human Development And Family Studies
University of Utah
Associate of Science - Pre-Astronomy
Dixie State University
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