PENNY RAINES
Yellowstone National Park ,WY
Summary
Proven professional with over 25 years of management experience seeking a position within the National Parks Service.
Overview
21
21
years of professional experience
Work History
Legal Assistant
Church Church Hittle & Antrim
10.2016 - 04.2023
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Completed electronic filings, initiated billing statements.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Created spreadsheets to track client progress and document billable hours.
- Contacted clients to schedule appointments and discuss progress of cases.
- Produced legal documents such as briefs, pleadings and appeals.
Team Leader (Assistant Branch Manager)
Huntington Bank
09.2015 - 10.2016
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
Personal Banker
Huntington Bank
11.2013 - 09.2015
- Uses consultative selling techniques, analyzed and provided solutions for clients' financial needs
- Works with banking team members to achieve individual and banking office sales goals
- Responsible for maintaining up-to-date knowledge of products, services, technology and regulations
- Proactively seeks out current and potential clients for sales and customers service opportunities.
Medical Office Manager
Riverview Medical Group
05.2010 - 11.2013
- Manages daily operations of the physician practices including clerical, clinical and financial functions
- Provides direct on-site management of office professional and support staff
- Manages 8 direct reports
- Delegates duties to support staff as necessary
- Participates in the selection and training of all the support staff
- Assists with the development of the office financial budget
- Supervises the performance of all support staff and provide written employee performance appraisals
Branch Manager
Huntington Bank
04.2002 - 05.2010
- Oversees day-to-day sales, operations and leadership of a specific branch
- Builds and expands quality customer and corporate customer relationships
- Managed 10 direct reports
- Drive accountability and built trust through character, connection and competence
- Demonstrates the ability to assess direct reports performance and behavior effectively
- Successfully recruited and hired the appropriate staff to deliver on corporate expectations
- Implemented the general principles of business and ensures operational efficiency as it relates to policies, procedures, compliance loan accuracy, corporate audits, fee refunds, work schedules, forecasting, accuracy and efficient operations. Created and executed goals for solidifying and gaining new consumer and business customer relationships
- Set clear expectations and measurable outcomes, while coaching and developing direct reports
Skills
- Staff Management
- Team Building and Leadership
- Business Acumen and Professionalism
- Legal Research and Writing
- Court Document Filing
- Legal Document Reviewing
- Organizational Efficiency
- Billing Statements
- Legal Documentation
- Client Relations
- Client Billing
- Power of Attorney
- Preparation of Pleadings
- Scheduling
- Accounts Payable and Accounts Receivable
- Legal Document Preparation
- Exceptional Telephone Etiquette
- Online Databases
- Payroll Processing
- Invoice Preparation
- Motion Preparation
- Review of Pleadings
- Administration and Reporting
Accomplishments
- Collaborated with team of 100 in the duties of National Security.
References:
References Upon Request
Timeline
Legal Assistant
Church Church Hittle & Antrim
10.2016 - 04.2023
Team Leader (Assistant Branch Manager)
Huntington Bank
09.2015 - 10.2016
Personal Banker
Huntington Bank
11.2013 - 09.2015
Medical Office Manager
Riverview Medical Group
05.2010 - 11.2013
Branch Manager
Huntington Bank
04.2002 - 05.2010
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