Penny Randolph
Hamilton,AL
Summary
Dynamic professional with extensive experience in inventory management and customer relationship management at Cato’s Fashion. Proven track record in developing sales strategies and training employees to enhance performance. Skilled in logistics coordination, I excel at fostering strong customer connections while driving operational efficiency. Committed to achieving business goals through innovative solutions.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Exxel Outdoors
Haleyville, Alabama
03.2025 - Current
- Provided assistance to customers with product inquiries and support.
- Resolved customer complaints efficiently and effectively.
- Processed orders and managed returns using company systems.
- Resolved warranty issues efficiently, ensuring customer satisfaction and adherence to company policies.
- Managed customer inquiries and issues through ticketing, email, and chat platforms, ensuring prompt and effective resolution.
Assistant Store Manager
Cato”s Fashion
FULTON, MS
12.2024 - Current
- Handled scheduling for store shifts to achieve adequate staffing.
- Supervised cash handling processes to ensure accuracy of transactions.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Organized store by returning merchandise to proper areas and restocked displays.
- Processed transactions using a point-of-sale system.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Prepared merchandise for purchase or rental.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered customer inquiries regarding product features, pricing, and availability.
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Engaged customers in friendly, professional dialogue to determine needs.
Customer Service Representative (Reteion)
Sitel Call Center
HAMILTON, AL
09.2017 - 06.2021
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Developed strong customer relationships to encourage repeat business.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Updated databases with new and modified customer data.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Logistics Coordinator
Transco Express
Russellville, AL
06.2017 - 09.2017
- Responded quickly to customer inquiries about order status or changes in schedules.
- Organized purchase and delivery of materials needed for various contracts.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
Picking,packing,shipping Department
VF Jeanswear (wrangler)
Hackleburg, AL
12.2013 - 06.2017
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Obtained required documentation to process shipments and support movement.
- Maintained inventory of shipping materials and supplies.
- Traced missing material and shipments through vendor and customer communications.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
Sales Manager
AT&T Cellphone Super Store
Hamilton, AL
09.2009 - 10.2013
- Developed and implemented sales strategies to increase market share.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Implemented process changes to streamline sales department workflow.
- Created and presented monthly reports to management on sales performance.
- Executed strategic sales plans to expand customer base and revenue.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Coached, developed and motivated team to achieve revenue goals.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Cosmetologist
The Barber Shoppe Fh
Hamilton, AL
09.1997 - 08.2009
- Updated and maintained customer information records and beauty services provided.
- Educated clients on proper skin care techniques and products.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Evaluated client's hair and physical features to determine style and cut plans.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Responded to customer inquiries by phone, email, and in person.
- Promoted additional services or products available in the salon.
Customer Service Representative Retention Agent
Sitel Call Center
Hamitlon, AL
Education
Cosmetology - Cosmetology
Bevill State Community College
HAMILTON, AL05-1996
Skills
- Inventory management
- Point-of-sale transactions
- Sales strategy development
- Customer relationship management
- Logistics coordination
- Employee training
Timeline
Customer Service Representative
Exxel Outdoors
03.2025 - Current
Assistant Store Manager
Cato”s Fashion
12.2024 - Current
Customer Service Representative (Reteion)
Sitel Call Center
09.2017 - 06.2021
Logistics Coordinator
Transco Express
06.2017 - 09.2017
Picking,packing,shipping Department
VF Jeanswear (wrangler)
12.2013 - 06.2017
Sales Manager
AT&T Cellphone Super Store
09.2009 - 10.2013
Cosmetologist
The Barber Shoppe Fh
09.1997 - 08.2009
Customer Service Representative Retention Agent
Sitel Call Center
Cosmetology - Cosmetology
Bevill State Community College
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