Penny Rasler
Tekonsha,MI
Summary
Professional banker with exceptional attention to detail and a high level of integrity. Customer loyalty is increased by effectively resolving problems and processing transactions quickly. Trustworthy Teller with experience working in a customer-oriented environment. Promote customer engagement with a winning smile and a positive attitude. Excellent customer service, sales, and time management skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
GT Independence-Self Directed Care
Sturgis, MI
03.2023 - Current
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Participated in team meetings and training sessions as scheduled.
- Navigated multiple computer applications simultaneously to research customer issues and provide appropriate responses.
- Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
- Addressed customer complaints, identified causes of problems, and provided solutions.
Bank Teller
Century Bank and Trust
Coldwater, MI
07.2004
- Maintained strict financial controls by keeping funds secure and transferring funds accurately
- Completed highly accurate, high-volume money counts using both manual and machine-driven methods
- Logged cashier's checks and other transactions to keep account records accurate
- Maintained strict financial controls by keeping funds secure and transferring funds accurately
- Turned in any excess cash to keep the drawer secure
- Greeted customers with enthusiasm and provided dedicated service throughout the transaction, increasing bank satisfaction ratings by [Number]%
- Promoted products or services to each customer to consistently meet sales targets
- Was able to provide customer records on demand, such as account statements and check copies
- Took mulilated money out of circulation
- Improved my understanding of banking products and services by enrolling in available training classes and seminars for [Job title]s
- Assisted customers with opening or closing accounts, filling out loan applications, and enrolling in new services
- Volunteered for extra shifts to help with staffing shortages during the holidays and other busy times
- Ordered customer checks and double-checked the starting numbers
- Used my excellent interpersonal and communication skills to build and strengthen customer relationships
Education
High School -
Coldwater High School
Coldwater, MI01.1990
Skills
- Cash Handling
- Compliance, banking laws and regulations
- Night and safe deposit procedures
- Transaction processing
- Cash counting
- Account updating
- Regulatory compliance
- Customer relationship development
- Deposit and withdrawal management
Timeline
Customer Service Representative
GT Independence-Self Directed Care
03.2023 - Current
Bank Teller
Century Bank and Trust
07.2004
High School -
Coldwater High School
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