Penny Robinson
Seattle,WA
Summary
Detail-oriented Utility Service Worker with expertise in safety compliance and record keeping. Proven ability to conduct routine inspections and operate machinery effectively, ensuring adherence to safety protocols.
Overview
7
7
years of professional experience
Work History
Utility Service Worker/Dishwasher
Compass Group
Charlotte, North Carolina
11.2023 - Current
- Conducts routine inspections of utility infrastructure to ensure safety compliance.
- Maintains accurate records for safety and compliance.
- Adheres to safety protocols while handling hazardous materials in operations.
- Operates machinery for tasks.
Customer Service Representative
Alaska Airlines
Seattle, Washington
10.2019 - 08.2023
- Achieved high customer satisfaction by effectively resolving issues with knowledgeable and friendly service.
- Addressed customer inquiries via phone, in person, and online chat to ensure timely resolutions.
- Handled complaints professionally, ensuring customer satisfaction throughout interactions.
- Facilitated flight bookings and itinerary changes to enhance customer travel experiences.
- Provided timely updates on flight schedules and delays to passengers.
- Managed passenger check-in processes using proprietary airline systems.
- Educated customers on airline policies, baggage allowances, and special services.
- Collaborated with team members to improve service delivery efficiency.
Education
Bachelor of Science - Hospitality Management
South Seattle College
Seattle, WA06-2015
Skills
- Utility inspection
- Safety compliance
- Utility maintenance
- Equipment operation
- Loading and unloading procedures
- Record keeping
- Attention to detail
- Time management
- Multitasking
- Continuous improvement
- Team building
- Relationship building
- Effective communication
Timeline
Utility Service Worker/Dishwasher
Compass Group
11.2023 - Current
Customer Service Representative
Alaska Airlines
10.2019 - 08.2023
Bachelor of Science - Hospitality Management
South Seattle College