- Community Cleanup
- Documenting and sharing travel experiences
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Animal Care
- Fundraising Events
- Gardening
- I enjoy helping others and giving back to the community
PENNY ROBINSON BROCK
SPENCER,USA
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
Regions Bank
Cookeville, TN
03.2014 - 07.2017
- Supervised daily operations to ensure compliance with banking regulations and policies.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Coordinated branch activities to enhance team collaboration and service efficiency.
- Assisted in managing customer relationships, ensuring high satisfaction levels through effective communication.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Private Banker Relationship Manager
Regions Bank
Cookeville, TN
10.2007 - 07.2014
- Managed client relationships to provide tailored financial solutions and investment strategies.
- Analyzed clients' financial needs to recommend appropriate banking products and services.
- Led client onboarding processes, enhancing customer experience and satisfaction through streamlined procedures.
- Fostered partnerships with external advisors to expand service offerings and enhance overall client value proposition.
- Developed strategic investment plans aligned with clients' long-term financial goals and market trends.
- Worked directly with clients investing minimum of $ 2,000MM.
- Demonstrated expertise in various banking products like loans or mortgages, ensuring clients make well-informed decisions.
- Developed tailored solutions to meet individual banking needs.
- Increased loan portfolio size by underwriting credit requests in a timely manner, ensuring adherence to bank guidelines and policies.
Branch Manager
Regions Bank
Cookeville, TN
02.2004 - 10.2007
- Led branch operations to ensure compliance with banking regulations and internal policies.
- Developed and implemented strategic initiatives to enhance customer service and satisfaction.
- Oversaw staff performance, providing coaching and mentoring to improve team productivity.
- Analyzed financial reports to identify trends and drive informed decision-making for branch growth.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Managed budgets effectively, optimizing resource allocation for maximum operational efficiency.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Branch Manager
U.S. Bank
Sparta, TN
01.2000 - 02.2004
- Collaborated with cross-functional teams to streamline processes and enhance service delivery models.
- Established strong community relationships to promote brand awareness and attract new clients.
- Executed risk management strategies, ensuring the security of assets and customer information.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Complied with regulatory guidelines and requirements.
Education
No Degree - Design Studies
Tennessee Technological University
Cookeville, TNSkills
- Staff training and development
- Staff training and development
- Staff training and development
- Staff training and development
- Staff training and development
- Staff training and development
- Staff training and development
- Staff training and development
- Staff training and development
Affiliations
Business of Professional Women
Genesis House Domestic abuse center
Big Brothers/Big Sisters
Friends Of Cookeville Putnam Co Animals ( board Member)
Sparta Women's Club
Certification
- License No: 722781
- NPN: 5940550
- PENNY ROBINSON BROCK
- This is to certify that all requirements of the State of Tennessee have been met.
- LICENSE TYPE: Insurance Producer
- LINES OF AUTHORITY: Life, Credit, Casualty, Vehicle Physical Damage, Property, Variable Life and Variable Annuity, Accident & Health
- LICENSE EXPIRATION DATE: 2027-09-30
- This insurance license shall remain in effect until the expiration date unless suspended, revoked or forfeited. The insurance producer must complete continuing education, renew the license and pay fees.
- IN-1313 Department of Commerce and Insurance
Interests
Timeline
Assistant Manager
Regions Bank
03.2014 - 07.2017
Private Banker Relationship Manager
Regions Bank
10.2007 - 07.2014
Branch Manager
Regions Bank
02.2004 - 10.2007
Branch Manager
U.S. Bank
01.2000 - 02.2004
No Degree - Design Studies
Tennessee Technological University
Chairmans Performance Award 2007
Managing three branches of Regions Bank , Dowd Ritter of Regions chose me to accept this award. I was truly honored and humbled to receive this award. Through teamwork and customers do I owe this honor.