Penny Schmidt
Mattawan,MI
Summary
Dynamic Podcast Host and Producer with a proven track record at Courtyard by Marriott in delivering exceptional customer service and engaging content. Skilled in social media promotion and audio editing, I excel in collaboration and communication, significantly enhancing brand visibility and audience retention. Achieved increased listener engagement through innovative interviewing and storytelling techniques.
Overview
17
17
years of professional experience
Work History
Podcast Host and Producer
Self-employeed
06.2023 - Current
- Developed and maintained strong relationships with guests for compelling interviews and conversations.
- Received positive feedback from both guests and listeners alike.
- Managed social media accounts to promote new episodes and engage with the podcast community effectively.
- Improved audience retention by consistently delivering informative, entertaining, and thought-provoking content.
- Edited episodes using professional audio software to maintain optimal sound quality throughout each recording.
- Attended promotional events to create station awareness and build listener reach.
Youth Leader
First Congregational Church UCC
03.2013 - 10.2015
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Facilitated discussions between youth and adults to bridge generational gaps and foster understanding.
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative, and poised team members.
- Maintained good relationships with parents through regular communication and active participation in planned activities.
- Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development..
Daycare Owner/Operator
Self-employeed
01.2011 - 03.2013
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Increased positive feedback from parents through timely progress reports that detailed each child''s developmental milestones achieved at the center.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
Front Desk Receptionist
Courtyard by Marriott
08.2007 - 01.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
No Degree - English
Kalamazoo Valley Community College
Kalamazoo, MIHigh School Diploma -
Thornapple Kellogg High School
Middleville, MISkills
- Collaboration and Teamwork
- Exceptional communication
- Strong Interviewing
- Accuracy and Attention to Detail
- Customer Service-Oriented
- Office Administration
- Strong Problem Solver
- Brand building
- Social Media Promotion
Timeline
Podcast Host and Producer
Self-employeed
06.2023 - Current
Youth Leader
First Congregational Church UCC
03.2013 - 10.2015
Daycare Owner/Operator
Self-employeed
01.2011 - 03.2013
Front Desk Receptionist
Courtyard by Marriott
08.2007 - 01.2011
No Degree - English
Kalamazoo Valley Community College
High School Diploma -
Thornapple Kellogg High School
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