- Gardening
- Kayaking
- Outdoor Recreation
- I like trying new recipes and food trends
- Learning new cooking techniques and expanding my culinary skills
Penny Sears
AKRON
Summary
Dynamic Restaurant Manager with a proven track record at Andersons Frozen Custard, excelling in team management and customer engagement. Enhanced guest satisfaction through innovative service standards and effective complaint resolution. Skilled in inventory control, optimizing operations to reduce waste while fostering a motivated workforce committed to excellence. Experienced in Hiring,Training, and development of all levels of staff.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
28
28
years of professional experience
Work History
Restaurant Manager
Andersons Frozen Custard
03.1997 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Stylist
Bon-Ton Department Store
02.1998 - 02.1999
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
Salon Assistant
Chez Anne Salon
01.1997 - 01.1998
- Helped prepare clients for hair service.
- Offered exceptional service and support to walk-in and scheduled customers.
- Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
- Prepared and mixed color formulas for clients' hair.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
Education
Associate of Arts - Criminal Justice
Erie Community College
Buffalo, NY05-2005
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Shift management
- Organization and prioritization
- Complaint resolution
- Staff scheduling
- Adaptable
- ServSafe food manager
Interests
Timeline
Stylist
Bon-Ton Department Store
02.1998 - 02.1999
Restaurant Manager
Andersons Frozen Custard
03.1997 - Current
Salon Assistant
Chez Anne Salon
01.1997 - 01.1998
Associate of Arts - Criminal Justice
Erie Community College
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