Summary
Work History
Education
Skills
Volunteer for Feral Cat Rescue
Timeline
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Penny Shaw

Penny Shaw

Lexington Park,MD

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Work History

Program Director's Assistant

Boys And Girls Club
  • Revised policies and developed and implemented training programs to increase productivity of organization.
  • Maintained and updated project related documents.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Child Welfare Caseworker

St. Mary's Department Of Social Services
06.2005 - 09.2010
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Developed and implemented programs to support children's mental health and well-being.

Family Service Provider

Southern Maryland Tri-County Community Action
02.1997 - 10.2004
  • Worked with clients to maximize individual success.
  • Helped clients with recourse services, ensuring high levels of satisfaction and loyalty.
  • Assisted clients in finding various opportunities for success.
  • Created and managed project plans, timelines and budgets.
  • Communicated with people from various cultures and backgrounds on application process.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor of Arts - Psychology And Counseling

Sojourner-Douglass College
Baltimore, MD
06.2005

Skills

  • 20 years experience in secretarial and Human Services
  • Greeted visitors, screened incoming calls; answered inquiries and directed those to other personnel
  • Very versatile in job responsibilities and able to work unsupervised
  • Maintains sensitive, confidential and personal logs, files, documents and records
  • Projects a positive, courteous, tactful image to the public with strong communication skills
  • Interviewed and assisted with supervision and evaluation of multiple employees
  • Motivated, listened to and advised clients,

counseled, assessed and provided referrals to families of community agencies

Volunteer for Feral Cat Rescue

  • Volunteer in the Trap Neuter and Release program
  • Save Bottle Baby Kittens

Timeline

Child Welfare Caseworker

St. Mary's Department Of Social Services
06.2005 - 09.2010

Family Service Provider

Southern Maryland Tri-County Community Action
02.1997 - 10.2004

Program Director's Assistant

Boys And Girls Club

Bachelor of Arts - Psychology And Counseling

Sojourner-Douglass College

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Penny Shaw