Penny Sheetz
Arlington,TX
Summary
Talented Portfolio Manager bringing 15+ years of experience in making proactive fund proposals. Skillful managing exposure, maintaining client satisfaction and capitalizing on emerging opportunities.
Overview
13
13
years of professional experience
Work History
Regional Portfolio Manager
FPI Management
11.2023 - Current
- Detail-oriented regional portfolio manager that meticulously oversees every aspect of operations at five sites
- Carefully analyzes market pricing, taking into account various factors such as demand, competition, and market trends, in order to optimize rental revenue
- Facilitated portfolio performance review and implemented new strategies.
- Strengthened client relationships, conducting regular meetings to review portfolio performance and address concerns.
- My approach involves a combination of data-driven insights and industry knowledge, allowing me to make informed decisions and stay ahead of the curve.
Area Manager
FPI Management
01.2023 - Current
- Area manager who oversees operations at four different communities
- Responsible for maintaining high occupancy rates and managing delinquency effectively
- Actively engaged in resident and community events, fostering a sense of belonging and building a strong community environment
- Carefully selects and trains team members, ensuring that each individual is equipped with the necessary skills and knowledge to excel in their roles.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Area Supervisor
Mercury Multifamily Management
04.2017 - 01.2023
- Directed operations at 4 locations
- Marketing, contract negotiation, managing, as well as the recruiting, training and development of all pertinent staff
- Develop, manage and monitor lease agreements and ensure compliance with all required governmental entities, reviewing capital bids, resolving tenant problems, ensuring sustainability and profitability of the properties
- Strong customer service, organizational skills, training skills and highly developed communication and social skills Experience in developing community relationships, generating accurate reports
- Developed and implemented a collections department, filed all small claims cases with the court
- Trained all office staff on OneSite, Real Page, & Bluemoon software.
Property Manager
Mercury Multifamily Management
08.2013 - 04.2017
- Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Communicated with clients and tenants while offering strategic solutions to remedy problems
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Followed up on delinquent tenants and coordinated collection procedures
- Collected and maintained careful records of rental payments and payment dates
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Maintained sufficient number of units market-ready at all times
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight
- Delivered emergency 24-hour on-call service for tenants on building issues.
Leasing Agent
Mercury Multifamily Management
08.2012 - 08.2013
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Marketed property to local businesses through collateral, emails and phone calls
- Toured property with prospective tenants and provided wealth of information in regards to its key features
- Escalated any major issues to property manager for immediate remediation
- Performed background checks on over 114 apartment applicants
- Kept meticulous records of all correspondence between management and tenants
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Performed background, reference and credit checks as part of screening process of prospective tenants
- Invited prospects to fill out application upon completion of property tour.
Office Manager
Dynamic Service Solutions
03.2011 - 08.2012
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Completed bi-weekly payroll for 10 employees
- Improved office operations by automating client correspondence, record tracking and data communications
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Handled all incoming business and client requests for information
- Compared vendor prices to ensure optimal savings.
Education
High School Diploma -
Waxahachie High School
Waxahachie, TXSkills
- Tenant and eviction laws (10 years)
- Property tours and inspections
- Customer service-focused
- Affordable housing programs knowledge
- Property Leasing
- Property Management (10 years)
- OneSite (10 years)
- RealPage Document Management (10 years)
Assessments
- Typing, 01/01/22, Completed
- Customer focus & orientation, 01/01/22, Proficient
- Sales skills, 01/01/22, Proficient
Personal Information
Title: Customer-Focused Property Manager | Delivering Exceptional Tenant Experiences & Building Strong Communities
Timeline
Regional Portfolio Manager
FPI Management
11.2023 - Current
Area Manager
FPI Management
01.2023 - Current
Area Supervisor
Mercury Multifamily Management
04.2017 - 01.2023
Property Manager
Mercury Multifamily Management
08.2013 - 04.2017
Leasing Agent
Mercury Multifamily Management
08.2012 - 08.2013
Office Manager
Dynamic Service Solutions
03.2011 - 08.2012
High School Diploma -
Waxahachie High School
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