Penny Siegel
Spring,TX
Summary
Personable Office Administrator with 25 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
37
37
years of professional experience
Work History
Office Administrator/Medical Assistant
Macula & Retina Specialists of Houston
02.2019 - Current
- Responsibilities include: Scheduling office appointments & surgeries, patient check-in/out, vitals, patient history & physicals, medication updates, collections, answering phones, follow-up on insurance denials (successfully obtained payment on previously denied claims), CPT & ICD-10 coding corrections, Specialty Pharmacy enrollment for over 18 patients, ordering supplies, sterilizing instruments and more.
Triage Medical Assistant
Advanced Cardiovascular Care Center
01.2018 - 02.2019
- Responsibilities included: Answering phones & routing calls as necessary, scheduling appointments, prescription refills, faxing clinical orders, updating patient information, patient check-in, assisted with insurance verification, posting AR, rooming patients, H & P's, vitals and more.
Patient Care Partner
MD Anderson Cancer Center
01.2016 - 01.2018
- Responsibilities included: Vital signs, intake/output documentation, assisting nurse with direct patient care of approximately 16 patients per shift, IV & foley catheter care and removal, bathing, linen changes, pre-op preparation, patient monitoring, training new employees, stocking supplies, coverage to other units as needed and more
- This is the Thoracic Unit which is a surgical step-down unit.
Medical Assistant/Front Desk
Renal Specialists of Houston
01.2009 - 01.2015
- Responsibilities included: patient phone calls, test scheduling, chart maintenance & documentation, obtaining & verifying lab results, rooming patients, H & P's, vitals, scheduling, prescription refills, ordering labs and more.
Billing & Collections Specialist
Renal Specialists of Houston
01.2006 - 01.2009
- Responsibilities included: verification of patient demographics and insurance information for all clinical & hospital patients, obtaining authorizations and pre-certifications, follow-up on claim denials and zero pays from EOB's received, corrected coding to highest level of specifity for maximum reimbursement, successfully obtained large payments from previously denied claims, appeals & private pay collections.
Billing Specialist
Right Touch Medical
01.1998 - 01.2006
- Responsibilities included: claim follow-up, collections and appeals, payment posting, providing quality customer service to patients in regards to questions about insurance claims/payments or account inquiries, updating patient information/demographics, mailing monthly statements & more.
Administrative Assistant
Kinder Enterprises
01.1993 - 01.1998
- Responsibilities included: accounts receivables/payable, statement collections, route maintenance, vacation holds, carrier training & more.
Insurance Secretary
Surgical Services
01.1993 - 01.1993
- Responsibilities included: verification of coverage, claims filing & follow-up, appeals, keying charges into data base, patient check-in/out, scheduling of appointments, testing & surgeries, phones, filing, statements & more.
Office Assistant
Louis Persaud, MD
01.1987 - 01.1992
- Responsibilities included: phones, scheduling appointments and procedures, accounts receivable and payable, insurance verification, filing and follow-up, collections, ordering supplies, prescription refills, statements, chart maintenance, patient check-in/out, assisting with patient care, vitals, H & P's, injections, ordering labs, hospital admissions & more.
Education
Medical Assistant -
National Education Center
Houston, TX12.1987
Skills
- Report Preparation
- MS Office
- Calendar Management
- Business Administration
- Supply Inventory
- Meeting Coordination
- Office Administration
Timeline
Office Administrator/Medical Assistant
Macula & Retina Specialists of Houston
02.2019 - Current
Triage Medical Assistant
Advanced Cardiovascular Care Center
01.2018 - 02.2019
Patient Care Partner
MD Anderson Cancer Center
01.2016 - 01.2018
Medical Assistant/Front Desk
Renal Specialists of Houston
01.2009 - 01.2015
Billing & Collections Specialist
Renal Specialists of Houston
01.2006 - 01.2009
Billing Specialist
Right Touch Medical
01.1998 - 01.2006
Administrative Assistant
Kinder Enterprises
01.1993 - 01.1998
Insurance Secretary
Surgical Services
01.1993 - 01.1993
Office Assistant
Louis Persaud, MD
01.1987 - 01.1992
Medical Assistant -
National Education Center
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