Summary
Overview
Work History
Education
Skills
Professional Highlights
Timeline
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PENNY SIRJANE

Lyndon,VT

Summary

Accomplished professional with a strong background in all facets of operating a 7-million-dollar company. With a proven track record in providing exceptional support and guidance to customers and co-workers. Experience with collaborative projects, mentoring employees, and achieving company goals and objectives. Enjoys working in a supportive environment towards accomplishing company targets. Results-driven Vice-President with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Overview

23
23
years of professional experience

Work History

Professional Personal Assistant

01.2018 - Current
  • Successfully provide comprehensive support for award-winning landscape designer and architect
  • Manage and oversee multiple hundred-thousand-dollar projects from initiation to completion with vendors and other suppliers, manage pricing, availability, and other time-sensitive variables
  • Utilized knowledge of international transportation logistics to ensure efficient project execution
  • Demonstrated strong project management skills by effectively coordinating tasks, resources, and timelines
  • Utilized effective problem-solving skills to address issues and challenges that arose during projects
  • Demonstrated excellent interpersonal skills in collaborating with clients, contractors, and team members
  • Assisted in budget management and cost control for various projects, saving tens of thousands of dollars year over year
  • HR company contact for interviewing, hiring, firing, FMLA, unemployment, workman comp claims, maintaining up-to-date employee records, and first reports of injury submissions.

Certified Grief Recovery Specialist

01.2017 - Current
  • Facilitated the successful navigation of hundreds of individuals through their grief journey using evidence-based techniques, enabling them to avoid detrimental coping mechanisms and harmful behaviors
  • Demonstrated expertise in providing effective support to the bereaved, both individually and in group settings, by imparting comprehensive knowledge about grief and its profound psychological and physical effects
  • Helped teenage individuals distinguish between normal grief responses and potentially harmful behaviors
  • Empowered grieving individuals to achieve emotional healing and resilience by guiding them through the grief recovery process and equipping them with practical tools to cope with their loss
  • Actively engaged in professional development by attending conferences, workshops, and training sessions to stay updated on the latest research and advancements in grief recovery methodologies, continuously enhancing skills and knowledge
  • Demonstrated commitment to the field of grief recovery by maintaining certification as a Grief Recovery Specialist, adhering to ethical standards, and upholding the highest level of professionalism and confidentiality in all interactions.

Vice President, Co-Owner

World Cup Supply, Inc.
10.2001 - 08.2018
  • Co-founded and successfully sold worldwide industry-leading distributor of innovative ski area and action sports supplies, enhancing safety in alpine skiing and other action sports
  • Developed and executed strong vision, mission, and values, driving WCS business's foundation of high-quality products and exceptional customer service
  • Empowered staff to excel in their strengths, fostering a culture of fearlessness in failure and encouraging personal goal-stretching
  • Strategically created comprehensive short and long-range business plans, effectively resolving business needs while ensuring cost-effectiveness
  • Oversaw budget management and conducted daily foreign currency analysis
  • Implemented employee training programs focused on enhancing product knowledge and customer service skills, resulting in a25% improvement in staff performance and customer interactions
  • Identified and capitalized on opportunities, employing innovative marketing strategies to drive increased sales
  • Fostered productive collaborations and communication with national and international suppliers and customers
  • Implemented a customer feedback system, leading to 15% improvement in customer satisfaction ratings and increased customer retention
  • Managed warehouse and shipping logistics for 1400 SKUs 15 full-time staff members
  • Directed various human resource/personnel duties, including recruitment, hiring, onboarding, training, and staff development.
  • Analyzed industry trends and tracked competitor activities to inform decision-making

Education

Bachelor of Science - Exercise Science

Colby-Sawyer College
New London, NH
05.1986

Life Coach - CHMC

Institute For Integrative Nutrition
New York City, NY
05.2011

Graduate - Landmark Worldwide

Personal And Professional Growth Workshop
Quincy, MA
02.2010

High School Diploma -

Burke Mtn Academy
East Burke, VT
05.1981

Skills

  • Analysis & Decision Making
  • Teamwork
  • Inventory
  • SOP Development & Implementation
  • Analytical Thinking
  • Customer Satisfaction
  • Administration Skills
  • Customer Service
  • Event Planning
  • Training & Development
  • Time Management
  • Conflict Resolution
  • Human Resources
  • Maintain Confidentiality
  • Cross-Team Collaboration
  • Remote Work
  • International & Domestic Shipping
  • Proven ability to provide excellent customer service, addressing inquiries, and resolving issues in a professional and timely manner
  • Strong written and verbal communication skills, for various communication channels
  • Problem-solving skills to identify and address concerns, as well as collaborate with cross-functional teams to find solutions
  • High standard for quality and accuracy, ensuring that all communication messages and interactions are handled with precision and professionalism
  • Ability to thrive in fast-paced and constantly evolving environment, quickly adapting to changes and taking ownership of tasks
  • Capable of prioritizing tasks and managing multiple responsibilities simultaneously to meet deadlines and deliver exceptional service
  • Demonstrated professionalism, maintaining a positive and empathetic attitude
  • Microsoft Office (Word, Excel, PowerPoint)
  • Google Drive (Docs, Sheets, Slides)
  • Additional: QuickBooks Enterprise, Peachtree
  • Event Networking
  • Staff Development
  • Mergers and Acquisitions
  • Operations Management
  • Recruiting and Hiring
  • Sales and Marketing Leadership

Professional Highlights

  • Certified Grief Recovery Specialist, Grief Recovery Method
  • Certified CPR
  • Colby-Sawyer College Athletic Hall of Fame 2010 Inductee Class
  • International Level Athlete, Alpine Ski Racing
  • Certified Life Coach, Institute for Integrative Nutrition Class of 2015
  • EMT, Thetford Fast Squad, Thetford Vermont

Timeline

Professional Personal Assistant

01.2018 - Current

Certified Grief Recovery Specialist

01.2017 - Current

Vice President, Co-Owner

World Cup Supply, Inc.
10.2001 - 08.2018

Bachelor of Science - Exercise Science

Colby-Sawyer College

Life Coach - CHMC

Institute For Integrative Nutrition

Graduate - Landmark Worldwide

Personal And Professional Growth Workshop

High School Diploma -

Burke Mtn Academy

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