Penny Sullivan Walker

• Implemented behavior modification strategies to improve patients'' daily functioning and independence levels for up to 12 patients.
• Maintained a safe environment for all residents by implementing risk management protocols when needed.
• Contributed to a positive therapeutic environment through consistent engagement in professional development opportunities.
• Conducted group therapy sessions to facilitate open communication, peer support, and personal growth among patients.

Provide resources from the community to clients to help them overcome any barriers that they are currently experiencing. Also attends community events to network and and assists those in the community.

• Managed juvenile offenders with professionalism and composure, ensuring the safety of all involved parties.
• Processed all arrested juveniles through the booking process which includes taking photos, fingerprints and DNA samples.
• Maintained juvenile safety through vigilant monitoring of behavior and swift intervention during conflicts.

• Maintained care, custody and control of the inmate population.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Conducted routine and emergency head counts.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
• Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
• Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.

• Completed daily work report sheets and delegated tasks to employees.
• Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
• Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
• Maintained order within the facility by enforcing institutional rules and regulations consistently.
• Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.

• Maintained care, custody and control of the inmate population.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Conducted routine and emergency head counts.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
• Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
• Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.

• Improved client safety by conducting thorough investigations of reported abuse, neglect, and exploitation.
• Enhanced client trust by displaying empathy, active listening, and compassionate communication during highly sensitive investigations.
• Upheld ethical standards throughout investigative process by adhering to guidelines provided by state regulations, agency policies, and professional codes of conduct.
• Collaborated effectively with medical professionals to address physical health concerns related to allegations of abuse or neglect.
• Navigated complex regulatory requirements to ensure compliance with state mandates governing adult protective investigations.
• Developed comprehensive safety plans for clients at risk, coordinating with community partners to provide necessary resources and support.
• Facilitated clear communication between all parties involved in investigations through professional interpretation services when needed.

• Conducted thorough eligibility assessments to ensure accurate distribution of benefits to qualified individuals.
• Reduced errors in benefit determinations through meticulous attention to detail when reviewing client information.
• Conducting client interviews and approved public assistance benefits.

• Fulltime Graduate student at Florida Atlantic University, Nonprofit Management program

• Conducted thorough eligibility assessments to ensure accurate distribution of benefits to qualified individuals.
• Reduced errors in benefit determinations through meticulous attention to detail when reviewing client information.
• Conducting client interviews and approved public assistance benefits.