Penny Thurmond
Murfreesboro,TN
Summary
Dedicated knowledgeable customer service professional. Hardworking and passionate job seeker with strong organizational skills. Eager to begin a new career path. Looking to secure position with stabilized organization with room for professional growth. Excellent communication skills and strong relationship with customers. Looking to build on office administration skills and dedication to help achieve company growth.
Overview
2026
2026
years of professional experience
Work History
Office Staff / Customer Service Representative
Webbs Refreshments
06.2001 - 10.2025
- Entered all product orders and service issues into our system. Dispatched out service calls for service manager. Notify drivers with any customer concerns.
- Respond promptly via email or phone to customer requests for products, services, and company information. Answer multiple incoming calls and emails daily.
- Developed strong relationship with clients. Earned reputation among contacts for exceeding customer support.
- Strong relationship, honesty with customer, prioritizing their needs has helped increase customer satisfaction and loyalty.
- Provided excellent customer care by responding to requests and concerns assisting with product inquiries.
- Recommend suggestions for items that may be out of stock. Promote new products available.
- Identified discrepancies and errors with orders. Quickly worked to resolve any error to get correct item to customer.
- Provide support for other department staff. Enter orders and service repair information in system.
- Provide detailed information, concerns to sales department or route supervisor. Leave detailed notes to route drivers or route supervisor regarding delivery information.
- Assist with posting payments and reconciling funds received and make multiple deposits. Detailed records for deposits.
- Up sale items to round product to case or box quantity. Helping warehouse pull even product amount and easier storage for customer.
Mail Clerk Associate
Pitney Bowes Management Services
1999 - 2001
- Processed and monitored incoming mail for distribution to appropriate departments.
- Provide customer updates regarding express delivery packages (Fed Ex, Ups, etc) tracking if received.
- Operated mail machines to include postage, seal, weigh letters and packages.
- Responsible for all accountable express packages entering into system and their delivery to individual department heads.
Preschool Teacher
TLC Recreation Center
1996 - 1999
- Developed weekly lesson plans and activities to engage children and promote learning.
- Teaching foundational learning skills to prepare children for Kindergarten. Responsible for approximate 18 pre-k age 4-5 yr children.
- Maintained organized, fun and hands on learning to provide a save learning environment.
- Established positive relationship with children and families. Model positive behavior to support learning.
- Gave individual attention while maintaining focus on entire group. Maintained safe, nurturing learning environment.
Preschool Teacher
Carrousel Discovery Center
1994 - 07.1996
- Allowed for ample outdoor play time in learning schedule to foster nurturing, safe environment.
- Teaching basic foundational learning skills to preschooler children giving them head start for school. Responsible for approximate 15 children age 4-5.
- Provided safe, nurturing environment for learning. Used positive reinforcement strategies to redirect children.
- Applied play-based strategies to provide diverse approaches to learning. Children learn through hands on play.
Education
Bachelor of Science - Behavioral Sciences
King College (Now Know As King University)
Bristol, TNSkills
- Clerical office admin support
- Inside sales for obtaining orders
- Customer service relationship
- Order entry processing
- Posting payments received
- Notify past due customers Resend invoice as needed
- Banking deposit Mail and route cash received
- Excellent 10-key entry
- Microsoft outlook, word, excel use, typing proficiency
- Updating account information (Vendmax system)
- Incoming and outgoing calls
- Email management
Timeline
Office Staff / Customer Service Representative
Webbs Refreshments
06.2001 - 10.2025
Mail Clerk Associate
Pitney Bowes Management Services
1999 - 2001
Preschool Teacher
TLC Recreation Center
1996 - 1999
Preschool Teacher
Carrousel Discovery Center
1994 - 07.1996
Bachelor of Science - Behavioral Sciences
King College (Now Know As King University)