Penny Troxell
Supply,NC
Summary
- 25+ years of leadership/management experience
- 25+ years of working in customer centered environments
- Experienced territory manager with 30+ locations, each driven to a high level of service through strong relationship building
- Managed more than 25 direct reports including lower management, personnel and floor associates
- Well-developed and tested marketing and merchandizing skills
- Excellent verbal and written communication abilities
- Detail and task focused with an entrepreneurial mindset
- Relationship builder and goal oriented
Driven Territory Manager leads and motivates front-line employees to capture sales opportunities and enhance bottom line. History of building new territories while tenaciously developing revenue channels and acquiring customers. Proven program management, strategic planning and operational problem-solving expertise.
Overview
34
34
years of professional experience
Work History
Territory Account Manager
Sprint/Dish Network - Merged in 2020
, SC
01.2008 - Current
- Sales driven position with local dealers and national retail
- Exemplary team building and leadership skills as evidence by being 2021, 2022 sales leader and thus far sales leader in 2023
- Enhanced customer service by driving execution and performance
- Coach and develope store managers and sales representatives to their highest potential
- I am the Southeast Region Mentor to all new hire Territory Managers
- Assist with team audit and preparedness
- Built and maintain positive, strong, long-lasting relationships within all my dealer locations with owners, Ops, DM's and Sales Representatives
- Maximize territory returns by actively pursuing new partnerships and accounts.
- Track sales performance and assist with all performance plans to ensure all metrics are met/surpassed
- Leader of my peers, I'm known to all as the go to territory manager for any questions, concerns or assistance with their locations as needed
- I'm highly respected and appreciated by leadership, dealers and their employees
- Recruitment of locations to assist in the growth and success of the GEN Mobile product line
- Solved routine issues and complex problems impacting sales, billing and service delivery to keep territory operations successful and profitable.
- Maintained a thorough understanding of industry trends, products, services, competitors, pricing structures, and regulations within the assigned territory.
- Assisted customers in resolving product or service issues quickly and efficiently.
- Listened to customer needs to identify and recommend best products and services.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
Territory Account Manager
T-Mobile
South Bend, IN
08.2006 - 01.2008
- Sales driven position within the indirect and National Channel
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Assisted customers in resolving product or service issues quickly and efficiently.
- Managed daily operations of multiple accounts in assigned territories.
- Listened to customer needs to identify and recommend best products and services.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
- Developed solid connections with customers to promote products.
- Tracked sales performance and assisted with performance plans to ensure all metrics were met
- Focused on sales compliance, positive customer experience and ensuring all customer issues were resolved in a timely manor.
- Maintained a thorough understanding of industry trends, products, services, competitors, pricing structures, and regulations within the assigned territory.
- Solved routine issues and complex problems impacting sales, billing and service delivery to keep territory operations successful and profitable.
Retail Management
Sam's Club/ Walmart
Mishawaka, IN
09.1996 - 08.2006
- Held various management positions throughout my tenure
- Scheduling all associates to meet customer demand
- Conducted and administered coaching for success, coaching for improvement and annual evaluations
- Developed and implemented strategies to improve customer service satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Assigned work and monitored performance of project personnel.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delegated work to staff, setting priorities and goals.
- Monitored competitor pricing and adjusted store pricing accordingly based on market trends.
- Coordinated with other departments to ensure smooth implementation of promotional activities.
- Created weekly work schedules for store personnel while ensuring labor cost targets were met.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized special events such as holiday promotions and clearance sales.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Attended and completed Sam's Club University for women in leadership program.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw cash handling procedures including deposits, returns, refunds, and exchanges.
- Collaborated with senior management team to develop new business initiatives aimed at increasing profitability.
Property Management
Troyer and Associates
Goshen, IN
09.1989 - 09.1996
- Responsible for growing the business by increasing customer clientele and procuring additional properties
- Ensured all properties were turned in a timely manner, which helped to reduce lost revenue
- Assisted in hiring all office and maintenance personnel
- In my seven-year tenure, I assisted in growing our property from only 101 properties to more than 1000 upon my departure.
- Reviewed tenant ledgers to ensure timely payment of rent and other fees; initiated collection activities as needed.
- Researched changes in laws to maintain adherence to financial regulations.
- Created detailed reports regarding current occupancy rates, rental rates, delinquencies.
- Performed audits on tenant accounts; reviewed prior payments and deposits for accuracy.
Education
High School Diploma -
Indiana University South Bend
South Bend, IN04-1996
Skills
- Staff Development
- Revenue Generation
- Strategic Planning
- Relationship Building
- Product Demonstrations
- Channels and Distribution Knowledge
- Product and Service Sales
- Goal Setting
- Staff Evaluation
- Opportunities Identification
- Team Collaboration and Leadership
- Business Development
- Issue Resolution
- Business Growth
- Product Positioning
- Brand Promotion
- Improvement Planning
- Customer Relationship Management
- Staff Training
- Client Consultations
- Sales Leadership
- Marketing Expertise
- Competitor Research
- Time Management
- Territory Management
- Operations
- Staff Management
- Sales Development
- Multitasking and Organization
Awards
Sprint Genius Award Winner 2023 Sales leader 2022 1st, 2nd, 3rd and 4th quarter sales leader Troyer and Associates' Most Caring Professional Award
Accomplishments
- Sprint Genius Award - Development of a Safety App
- 2021 and 2022 Sales leader
- Most Caring Professional - Awarded by the Office of the Mayor
Timeline
Territory Account Manager
Sprint/Dish Network - Merged in 2020
01.2008 - Current
Territory Account Manager
T-Mobile
08.2006 - 01.2008
Retail Management
Sam's Club/ Walmart
09.1996 - 08.2006
Property Management
Troyer and Associates
09.1989 - 09.1996
High School Diploma -
Indiana University South Bend
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