Penny Ufer
Las Vegas,NV
Overview
18
18
years of professional experience
Work History
Poker Dealer
The Mirage
04.2011 - 03.2016
- Enhanced player satisfaction by efficiently dealing cards and maintaining a professional game environment.
- Reduced errors in card handling by consistently practicing proper shuffling techniques and accurate card distribution.
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Enforced casino rules and regulations, promoting fair play among customers.
- Improved customer relations by effectively addressing player concerns and resolving disputes promptly.
- Increased table revenue by accurately tracking time played, rake, and tips during each shift.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Elevated the overall quality of gameplay by swiftly identifying potential cheating or collusion between players.
- Supported fellow dealers through teamwork and collaboration during peak times or when additional assistance was needed at tables.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
Tournament Dealer
The Venetian
05.2010 - 03.2011
- Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
- Managed inventory effectively, ensuring the availability of products for customers and minimizing stock discrepancies.
- Strengthened relationships with vendors to ensure timely deliveries and maintain a diverse product selection.
- Conducted regular audits of gaming equipment to guarantee proper functionality and compliance with regulations.
Floor Supervisor
Fitzgerald's Casino
01.2010 - 01.2011
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
Dealer, Floor Supervisor, Poker Dealer
Turtle Creek Casino
04.1998 - 09.2010
- Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
- Managed inventory effectively, ensuring the availability of products for customers and minimizing stock discrepancies.
- Strengthened relationships with vendors to ensure timely deliveries and maintain a diverse product selection.
- Conducted regular audits of gaming equipment to guarantee proper functionality and compliance with regulations.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
Education
High School Diploma -
Central High School
Traverse City, MI06.1977
Skills
- Positive Customer Experience
- Patience and Persistence
- [Type] Equipment Operations
- Security and Asset Protection
- Personable and Friendly Communications
- Game Rules and Regulations
- Adaptability and Flexibility
- Positive Attitude
- Professional Demeanor
- Customer Service Orientation
Timeline
Poker Dealer
The Mirage
04.2011 - 03.2016
Tournament Dealer
The Venetian
05.2010 - 03.2011
Floor Supervisor
Fitzgerald's Casino
01.2010 - 01.2011
Dealer, Floor Supervisor, Poker Dealer
Turtle Creek Casino
04.1998 - 09.2010
High School Diploma -
Central High School