Penny Van Dale
El Mirage,AZ
Summary
Compassionate and dedicated Nurse with extensive experience providing hands on care to children and adults with disabilities. Proven leadership and multitasking skills gained through years of managing high pressure environments as a general manager combined with a strong commitment to patient centered care, empathy, and effective communication.
Overview
11
11
years of professional experience
Work History
Pediatric Behavior and Medical Support Caregiver
Home Health
11.2021 - Current
- Delivered consistent one-on-one, high-acuity care, providing comprehensive support for activities of daily living (ADLs) while maintaining patient safety and dignity.
- Safely administered medications and G-tube feedings, demonstrating precision, adherence to medical protocols, and vigilance for adverse reactions.
- Assisted with mobility and physical support, including safe transfers, repositioning, and use of assistive devices to prevent injury and promote patient comfort.
- Applied de-escalation strategies and crisis management techniques during episodes of behavioral escalation, ensuring safety for patient and caregivers.
- Maintained a calm, therapeutic presence under pressure, adapting care plans in real time to evolving physical and behavioral needs.
- Collaborated closely with family members and healthcare providers to coordinate care, reinforce treatment plans, and support optimal outcomes.
Disability Support Professional
Private Home Health
11.2020 - 06.2025
- Delivered comprehensive one-on-one care for a patient with complex medical and mobility needs, ensuring safety and dignity in all activities of daily living (ADLs).
- Performed frequent clean and sterile intermittent catheterizations, adhering to evidence-based practices to prevent infection and protect patient health.
- Carried out extended therapy sessions, including guided stretches, positioning, and mobility exercises, reinforcing treatment plans set by healthcare professionals.
- Closely monitored physical status, behavior, and emotional well-being, identifying changes promptly and adjusting interventions to support patient stability.
- Collaborated with family members and multidisciplinary healthcare providers to coordinate care, reinforce medical routines, and promote optimal outcomes.
- Applied therapeutic communication, patience, and adaptability to manage high-stress situations and maintain a calm, supportive environment.
Banker
US Bank
02.2017 - 06.2020
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced teller drawers and ATM cash, and Vault.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened, closed, and updated accounts for customers.
Direct Support Professional
ACR Homes
05.2018 - 04.2019
- Administered enteral nutrition via G-tube, including residual checks, accurate formula delivery, and monitoring for tolerance to ensure adequate nutrition and hydration.
- Safely administered prescribed medications, closely observing for therapeutic response and potential adverse effects, with thorough and timely documentation.
- Performed routine respiratory therapies, including cough assist, nebulizer treatments, and chest physiotherapy, to maintain airway clearance and optimize respiratory function.
- Monitored patient status closely, recognizing and responding to behavioral and physical changes with proactive, person-centered interventions to maintain stability and safety.
- Maintained meticulous documentation and collaborated with healthcare providers and family members to support coordinated care and adherence to treatment plans.
- Applied critical thinking and calm decision-making in high-stress situations, ensuring safe, effective care under dynamic conditions.
General Manager
Jimmy Johns Subs
06.2014 - 02.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Transformed a struggling location into a top performing store by enhancing customer satisfaction, improving team performance, and making operational changes that led to a 100%+ profit increase
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Bachelors in Nursing
Grand Canyon University
12-2025
Associates of Nursing - Nursing
Estrella Mountain Community College
05-2025
Skills
- Registered Nurse, AZ License #: 324198
- BLS Certification
- Empathy and Compassion
- Trust building with patients and families
- Prioritization and safety skills
Timeline
Pediatric Behavior and Medical Support Caregiver
Home Health
11.2021 - Current
Disability Support Professional
Private Home Health
11.2020 - 06.2025
Direct Support Professional
ACR Homes
05.2018 - 04.2019
Banker
US Bank
02.2017 - 06.2020
General Manager
Jimmy Johns Subs
06.2014 - 02.2017
Associates of Nursing - Nursing
Estrella Mountain Community College
Bachelors in Nursing
Grand Canyon University
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