Penny Walton
Stoneville,NC
Summary
Dynamic Accounting Coordinator with a proven track record at Press Glass, excelling in account reconciliation and financial reporting. Skilled in Microsoft Excel and renowned for exceptional customer service, I effectively streamlined processes, enhancing accuracy and efficiency in financial operations. Committed to delivering results and fostering positive stakeholder relationships.
Overview
14
14
years of professional experience
Work History
Accounting Coordinator
Press Glass
Stoneville, NC
02.2025 - Current
- Reconciled intercompany accounts on a monthly basis.
- Compiled all data regarding payments into weekly cash reports for distribution to key stakeholders.
- Prepared monthly account reconciliations for multiple entities.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
Shipping Coordinator
Press Glass
Stoneville, NC
09.2023 - 02.2025
- Determined shipping methods, routes or rates for materials to be shipped.
- Updated computerized tracking system to reflect current shipment information.
- Weighed mail to determine correct postage.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Ensured accurate packing lists were included with all outbound shipments as required by customers' specifications.
- Processed returns from customers in accordance with company policies and procedures.
- Coordinated daily shipping schedules to ensure timely delivery of products.
Assistant Manager
New Southern Loans
Eden, NC
01.2020 - 09.2023
- Established processes for monitoring customer satisfaction levels.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Consumer Finance
Eden, NC
05.2018 - 12.2019
- Collected deposits or payments and arranged for billing.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Payday Advance America
Martinsville, VA
07.2016 - 04.2018
- Collected deposits or payments and arranged for billing.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
Secretary
A & B Pest Control
Eden, NC
08.2011 - 07.2016
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Responded to customer issues to provide immediate resolution and improve retention.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Sent and distributed mail and parcels.
Education
High School Diploma -
Brittain Academy
High Point, NC03-2018
Skills
- Account reconciliation
- Financial reporting
- Microsoft Excel
- Bank statement reconciliation
- Customer service
- Problem solving
- General ledger maintenance
- Journal entries
Timeline
Accounting Coordinator
Press Glass
02.2025 - Current
Shipping Coordinator
Press Glass
09.2023 - 02.2025
Assistant Manager
New Southern Loans
01.2020 - 09.2023
Customer Service Representative
Consumer Finance
05.2018 - 12.2019
Customer Service Representative
Payday Advance America
07.2016 - 04.2018
Secretary
A & B Pest Control
08.2011 - 07.2016
High School Diploma -
Brittain Academy
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