Penny Wilson
Newport
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Supervisor
Claire's Home Comfort Cleaning
Newport
04.2023 - Current
- Supervised cleaning teams to ensure high-quality service delivery.
- Trained staff on cleaning procedures and safety protocols.
- Managed daily schedules and assigned tasks to team members.
- Conducted quality inspections to maintain service standards.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies and procedures.
Resource Coordinator
State Of Vermont- DCF
Morrisville
10.2018 - 11.2024
- Coordinated placement of children in foster homes within local community.
- Developed individual service plans for children and families in care.
- Conducted regular home visits to assess child welfare and safety.
- Facilitated training workshops for foster parents on best practices.
- Collaborated with social services and educational institutions for support services.
- Maintained accurate case records and documentation for compliance purposes.
- Engaged with children to understand their needs and experiences in care.
- Advocated for children's rights within the foster care system effectively.
- Provided crisis intervention services when needed.
- Conducted assessments of foster homes and children under care.
- Responded to online or telephone requests for information and assistance.
- Provided case management services, including monitoring, advocacy, and support.
- Organized activities that provided educational opportunities for youth in foster care.
- Monitored visitation schedules between birth parents and their children in foster care.
- Worked closely with social workers and other professionals involved in a child's life while they are in the system.
- Conducted home visits to ensure the safety of foster care children.
- Assisted in recruiting, training, certifying, and evaluating new foster parents and caregivers.
- Researched potential placements for new referrals into the program.
- Maintained accurate records of all documentation related to each child's case file.
- Ensured compliance with state regulations pertaining to licensing requirements for homes providing out-of-home placements.
- Acted as an advocate for youth during team meetings and court proceedings.
- Attended community events that promoted awareness about available resources for at-risk populations.
- Assessed the needs of foster families and developed strategies to meet those needs.
- Facilitated trainings on topics related to foster care best practices.
- Collaborated with other agencies to coordinate services for foster care children and their families.
- Developed relationships with local organizations that provide supportive services to youth who have aged out of the system.
- Participated in regular supervision sessions with supervisors or program directors.
- Developed system of organization to keep detailed client and case contact and activity records.
- Advocated for many children in court settings and to potential parents.
- Reviewed parent and child information and records to check matches and eligibility.
- Scheduled meetings with possible parents to establish eligibility for foster care.
- Juggled many cases at one time with success rate.
- Maintained confidentiality through stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Arranged adoptions and found foster homes for abandoned or abused children.
- Supervised volunteer personnel, delivering in-depth training and mentoring.
Family Engagement Specialist II
Easter Seals of Vermont
Morrisville
10.2013 - 10.2018
- Facilitated family workshops to enhance engagement and communication skills.
- Coordinated resources and support services for families in need.
- Developed educational materials to promote effective family involvement strategies.
- Assisted families in navigating available community resources and benefits.
- Monitored feedback from families to improve program offerings and services.
- Conducted home visits and kept in contact with families by phone in accordance with agency policies.
- Collaborated with community organizations to develop partnerships that would enhance family engagement initiatives.
- Organized community resources and coordinated referrals to give parents additional support.
- Conducted home visits to assess family needs and provide resources, referrals, and support.
- Cultivated relationships with local businesses to build capacity for providing resources for families.
- Created individualized Family Engagement Plans for identified families based on assessment data.
- Maintained detailed records of family participation in student activities such as conferences or field trips.
- Gathered feedback from parents about their experiences at school events or meetings via surveys or interviews.
- Incorporated culturally relevant activities into programs designed to increase family engagement.
- Coordinated meetings between teachers, administrators, students, parents, and other stakeholders to foster collaboration.
- Advised staff members on best practices when engaging families from different cultural backgrounds.
- Discussed eligibility requirements for different services to help families gather required information and documentation.
- Supported needs of at-risk families with housing, food and other critical assistance.
- Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.
- Protected children by identifying risks and implementing protective actions and improvement plans.
- Maintained confidentiality through stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Identified appropriate community resources and provided referrals for services.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
Director/Head Preschool Teacher
Lyndon Children's Center
Lyndon Center
11.2009 - 02.2012
- Developed programs enhancing child development and educational outcomes.
- Collaborated with staff to implement best practices in early childhood education.
- Managed budgets and resources to support center operations effectively.
- Oversaw compliance with state regulations and accreditation standards.
- Coordinated training sessions for staff on child care techniques and safety.
- Engaged with parents to foster strong community relationships and involvement.
- Evaluated program effectiveness through regular assessments and feedback sessions.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Partnered with staff to create professional development plans to support personal and business growth.
- Managed budgeting and financial planning processes for the organization.
- Negotiated agreements with external partners such as contractors or consultants.
- Assessed employee performance against established benchmarks or targets.
- Coordinated with regulatory bodies to ensure compliance with laws and standards.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Managed crisis situations to minimize impact on operations and reputation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Developed engaging lesson plans aligned with early childhood education standards.
- Fostered a safe and nurturing classroom environment for young children.
- Implemented daily activities to promote social, emotional, and cognitive growth.
- Collaborated with parents to support children's developmental needs and progress.
- Trained and mentored new teaching staff on best practices in early education.
- Conducted assessments to monitor children's development and learning milestones.
- Organized special events to enhance community involvement in the preschool program.
- Maintained classroom materials and resources to ensure optimal learning experiences.
- Provided guidance on proper hygiene habits such as hand washing and brushing teeth after meals.
- Utilized technology such as computers, tablets and interactive whiteboards to enhance instruction.
- Developed strategies for encouraging cooperative play among peers during recess time.
- Monitored the health and safety of all students by conducting daily inspections of the facility.
- Managed snack time by providing healthy food options while monitoring allergies or dietary restrictions.
- Participated in professional development activities related to early childhood education.
- Supervised and mentored a team of preschool teachers to ensure the safety of children in their care.
- Collaborated with other professionals in the education field to identify best practices for teaching young children.
- Participated in professional development workshops related to early childhood education.
- Conducted regular assessments of student learning outcomes and provided feedback on areas needing improvement.
- Developed creative lesson plans for teaching basic language, math, science, art, music and social skills to young children.
- Established positive relationships with parents and guardians to keep them informed about their child's progress.
- Incorporated traditional songs, stories or games into lessons to foster cultural awareness.
- Facilitated small group activities that promoted problem solving and critical thinking skills.
- Organized educational field trips to local museums or parks that were age-appropriate for preschoolers.
- Coordinated parent conferences throughout the year to discuss each child's academic performance.
- Maintained accurate records including attendance sheets, grades, immunization forms.
- Created an engaging classroom environment through activities, materials and resources designed to meet individual needs of students.
- Explained appropriate rules, routines and expectations for classroom behavior to students.
- Taught children foundational skills in colors, shapes and letters.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Met with parents to discuss child behavior and academic progress.
- Developed professional relationships with parents, teachers, directors and therapists.
- Implemented hands-on, play-based strategies for experiential learning.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Established indoor and outdoor safe play environments for toddler-age children.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Adapted instructional techniques according to student learning styles and progress.
- Incorporated music, art and theater into lesson planning.
- Administered and documented results of student assessments.
- Read stories to children and taught painting, drawing, and crafts.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Observed children to record development.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Engaged with children on individual basis to build positive, trusting relationships.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Participated in workshops, trainings and conferences to improve educational skills.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Pre-K ClassroomTeacher
New Beginnings Childcare
Saint Johnsbury
04.2005 - 05.2009
- Developed engaging lesson plans for diverse classroom settings.
- Facilitated daily activities that promote social and emotional development.
- Collaborated with parents to support children's learning and growth.
- Implemented classroom management strategies to maintain a positive environment.
- Assessed student progress through observations and informal assessments.
- Organized educational materials and resources for effective teaching sessions.
- Guided students in developing basic literacy and numeracy skills.
- Coordinated special events and activities to enhance student engagement.
- Communicated regularly with parents regarding student progress and behavior.
- Managed classroom behavior by developing positive relationships with students while enforcing rules fairly and consistently.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Worked with parents, administrators, and counselors to develop improvement plans for struggling students.
- Engaged in professional development opportunities to stay current on best practices.
- Facilitated small group instruction to accommodate individual learning styles.
- Offered hands-on learning opportunities to develop student self-esteem and life skills.
- Assisted in the organization of school events such as assemblies or school plays.
- Tracked attendance, assignments, grades and class participation for students.
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Created a safe environment that fostered collaboration among students.
Education
Bachelor of Science - Human Services/ ECE
Springfield College
Springfield, Massachusetts, MA06-2013
Associate of Science - Early Childhood Education
Community College of Vermont
Newport, VT05-2004
Associate of Science - Human Services
Community College Of VT
Newport, VT05-1998
Skills
- Staff training
- Team management
- Scheduling
- Compliance regulations
- Case management
- Resource coordination
- Crisis intervention
- Community engagement
- Performance evaluation
- Effective communication
- Problem solving
- Conflict resolution
- Relationship building
- Time management
- Project management
- Budget management
- Human resources management
- Staff discipline
- Performance management
- Goal oriented
- Payroll processing
- Schedule development
- Policy enforcement
- Coaching and mentoring
- Documentation and reporting
- Employee motivation
- Verbal and written communication
- Staff development
- Inventory oversight
- Customer service
- Team building
- Decision-making
- Expectation setting
- Financial management
- Attention to detail
- Staff education
Timeline
Supervisor
Claire's Home Comfort Cleaning
04.2023 - Current
Resource Coordinator
State Of Vermont- DCF
10.2018 - 11.2024
Family Engagement Specialist II
Easter Seals of Vermont
10.2013 - 10.2018
Director/Head Preschool Teacher
Lyndon Children's Center
11.2009 - 02.2012
Pre-K ClassroomTeacher
New Beginnings Childcare
04.2005 - 05.2009
Bachelor of Science - Human Services/ ECE
Springfield College
Associate of Science - Early Childhood Education
Community College of Vermont
Associate of Science - Human Services
Community College Of VT