Penny Wingo
Bourbonnais,IL
Summary
Expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with no supervision.
Overview
43
43
years of professional experience
Work History
Clerical Coordinator I
Allied Benefit Systems
11.2016 - Current
- Streamlined administrative processes by being efficient.
- Ensured compliance with company policies and procedures Provided comprehensive support to management in daily operations.
- Enhanced productivity.
- Safeguarded confidential information by establishing secure storage systems and access controls.
- Contributed to a positive work environment by maintaining open lines of communication within the team.
- Improved customer satisfaction with timely responses to inquiries and proactive issue resolution.
Customer Service Representative
Cigna
05.2001 - 12.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly .
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front End Manager
Festival Foods
06.1981 - 03.1993
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Evaluated employee performance and made recommendations for improvements.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained strong customer relations and effective customer service standards.
Education
Associate of Science - Administrative Assistance
Kankakee Community College
Kankakee, ILSkills
- Complex Problem-Solving
- Positive Attitude
- Customer Service
- Time Management
- Dedicated Team Player
- Organizing and Categorizing
Timeline
Clerical Coordinator I
Allied Benefit Systems
11.2016 - Current
Customer Service Representative
Cigna
05.2001 - 12.2015
Front End Manager
Festival Foods
06.1981 - 03.1993
Associate of Science - Administrative Assistance
Kankakee Community College
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