Summary
Overview
Work History
Education
Skills
Timeline
Generic

Penny Zeek

Mount Pleasant,TN

Summary

Versatile and dedicated, with a strong background in customer service and housekeeping honed at M&M Housekeeping and Chief Wauseon Motel. Excelled in teamwork and deep cleaning expertise, significantly enhancing client satisfaction and repeat business. Adapted to diverse tasks with a focus on quality assurance and efficiency, achieving commendable results in fast-paced environments.

Overview

24
24
years of professional experience

Work History

Housekeeper

M&M Housekeeping
02.2006 - 04.2023
  • Washed and put away kitchen dishes, utensils and glassware.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.

Cashier

Shell Gas Station
03.2005 - 10.2005
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Car Detailer

Whitson Auto Sales
05.2003 - 09.2003
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Completed timely and thorough car details for increased customer satisfaction and repeat business.
  • Provided exceptional customer service and addressed customer inquiries.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Maintained clean, tidy and safe work environment.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Achieved superior results through meticulous attention to detail in all aspects of car detailing.
  • Shined vehicle windows and windshields to remove water spots.
  • Applied protective agents, including sealants, to protect surfaces.
  • Ensured proper care for luxury and classic vehicles, utilizing specialized techniques and products designed specifically for these automobiles.
  • Contributed to a positive work environment by fostering teamwork and maintaining open lines of communication with colleagues.
  • Restored luster to vehicle interiors, including upholstery and vinyl.
  • Adapted quickly to new detailing technologies and tools, keeping service offering competitive.

Loader

UPS
08.2000 - 11.2000
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
  • Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
  • Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
  • Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
  • Followed all safety and security protocols to minimize risk of injury.
  • Checked accuracy of product packaging and labeling, rectifying any issues.
  • Collaborated with team members, resulting in increased productivity and timely deliveries.

Hotel Front Desk Clerk

Chief Wauseon Motel
01.1999 - 01.2000
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Updated guest records with pertinent information to provide personalized service during their stay.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
  • Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.

Education

High School Diploma -

Wauseon High School
Wauseon, OH
05-1999

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Cleaning techniques
  • Bed making proficiency
  • Kitchen cleaning
  • Residential cleaning
  • Hospitality background
  • Dusting furniture
  • Deep cleaning expertise
  • Folding clean laundry
  • Window cleaning
  • Physically strong
  • Sorting and washing laundry
  • Interior and exterior cleaning
  • Chemical handling
  • Carpet cleaning
  • Ironing and folding
  • Quality assurance controls
  • Pet care assistance

Timeline

Housekeeper

M&M Housekeeping
02.2006 - 04.2023

Cashier

Shell Gas Station
03.2005 - 10.2005

Car Detailer

Whitson Auto Sales
05.2003 - 09.2003

Loader

UPS
08.2000 - 11.2000

Hotel Front Desk Clerk

Chief Wauseon Motel
01.1999 - 01.2000

High School Diploma -

Wauseon High School

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Penny Zeek