Pennyatta Floyd
Jackson,MS
Summary
Dedicated professional with a strong work ethic and exceptional interpersonal skills, demonstrating adaptability in fast-paced environments. Proven ability to work independently while quickly mastering new skills. Committed to contributing effectively to a reputable organization, with a focus on continuous improvement and future advancement opportunities.
Overview
35
35
years of professional experience
Work History
Program Specialist III
MS Dept of Health
Jackson, USA
05.2022 - Current
- Collect demographic data, insurance, pre-registration, financial clearance, payment collections.
- Maintain compliance with all applicable regulatory requirements.
- Answer multi-line switchboard.
- Conducts and analyzes training needed.
- Coordinate, evaluate information, and methods needed for improvement.
- Coordinated training sessions for program staff on health initiatives.
Project Officer II
MS Dept of Health
Jackson, USA
01.2018 - 08.2022
- Establish, review, and evaluate procedures.
- Recommend actions, monitor special projects, and assure that findings are applied, implemented, and documented.
- Provide confidential information to the agency head, nurses, doctors in surveillance, and division directors, following HIPAA protocol.
- Investigate and enter information that implements public information and education programs, and conduct public hearings concerning special projects and grants.
- Direct and supervise special projects, and perform clerical duties as required or assigned.
- Provide customer service, receiving and monitoring calls to collect information as needed.
- Coordinated project activities to ensure compliance with health department regulations.
- Assisted in developing training materials for staff on health program procedures.
Patient Access Coordinator
University MS Medical Center
Flowood, USA
01.2018 - 05.2022
- Coordinated insurance verification and eligibility checks for patient accounts.
- Trained new staff on procedures and operational systems for patient access.
- Maintained compliance with healthcare regulations and privacy standards in documentation.
- Verified demographics and insurance information to register patients in computer system.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Collected payments for services rendered and processed credit card transactions accurately and efficiently.
- Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.
- Reviewed medical documents for accuracy prior to submission for billing purposes.
- Managed patient registration and intake processes efficiently.
- Coordinated patient appointments and scheduling with medical staff.
Laboratory Clerk III
MS Dept of Health
Jackson, USA
11.2014 - 11.2018
- Keyed in lab data and results.
- Answered calls from hospitals and clinics.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines of HIPAA to promote a safe working environment.
- Locate and retrieve medical records upon request from an authorized agency, hospital, or physician.
- Clerical work involving the maintenance of medical records for patients admitted to state hospitals and county health departments.
- Locate, fax, and mail medical lab records requested by other hospitals, agencies, and physicians, and compose letters requesting patient medical records needed from other hospitals and physicians.
- Maintained accurate records of test results and sample information.
- Trained new staff on laboratory clerical procedures and systems.
Data Entry Control
MS Dept Of Health
Jackson, USA
11.2014 - 11.2018
- Responsible for entering massive amounts of private lab documents into a database, with accuracy and time-sensitive documents.
- Prepared source data for company data entry by compiling and sorting documentation.
- Completed day-to-day duties accurately and efficiently.
- Reported various clerical duties and provided excellent customer service to authorized personnel while keeping information strictly confidential.
- Scanned documents are saved in a database to keep records of essential organizational information.
- Received incoming calls and handled data requests.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Supported multiple departments with special projects.
Data Entry Operator Specialist
MS Dept. of Revenue
, USA
02.2002 - 05.2013
- Entered data into revenue management systems efficiently and accurately.
- Trained new staff on data entry processes and system navigation techniques.
- Processed tax returns for accuracy and compliance with state regulations.
- Complied with the department. of Revenue's district offices by entering tax information, researching tax information, and providing potential audit leads.
- Coordinates special projects and program activities as required.
Office Manager
Apollo Hair Design
, USA
01.1991 - 01.2002
- All day-to-day activities and transactions.
- Managed daily office operations and coordinated staff schedules.
- Oversaw inventory management and supply ordering for salon needs.
- Handled customer inquiries and resolved issues professionally.
- Developed office procedures to enhance workflow efficiency.
- Maintained filing system for records, correspondence and other documents.
Education
Diploma -
Thornridge High School
Dalton, IL01.1996
Skills
- Proficient in Microsoft Word
- Excel
- Power Point
- Knowledge of databases such as Epic Software, EHARS, Apollo, and Prism
- clerical office skills
- Multitasking
- EPIC
- Training development
- Insurance verification
- Customer service
References
References available upon request.
Timeline
Program Specialist III
MS Dept of Health
05.2022 - Current
Project Officer II
MS Dept of Health
01.2018 - 08.2022
Patient Access Coordinator
University MS Medical Center
01.2018 - 05.2022
Laboratory Clerk III
MS Dept of Health
11.2014 - 11.2018
Data Entry Control
MS Dept Of Health
11.2014 - 11.2018
Data Entry Operator Specialist
MS Dept. of Revenue
02.2002 - 05.2013
Office Manager
Apollo Hair Design
01.1991 - 01.2002
Diploma -
Thornridge High School