Summary
Overview
Work History
Education
Skills
Timeline
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Penny E. Schwartz

Eldersburg,MD

Summary

Highly accomplished and dedicated professional with extensive experience in developing, training, and implementing food safety and brand standards guidelines. These guidelines are tailored to meet specific client requirements and regulatory standards. Passionate about seeing others succeed, my experience working with individuals has provided valuable insight into how people process information and the key elements needed to set them up for success.

Overview

42
42
years of professional experience

Work History

Senior Training and Development

Steritech
12.2021 - Current
  • Working with subject matter experts (SMEs) to create, update, and manage client-specific learning content to achieve outstanding results and maintain high-performance standards
  • Maintaining and managing the Learning Management System (LMS), including: Assigning curriculum for new client content, ongoing education, newly hired colleagues, and colleagues newly assigned to a client
  • Analyzing the completion of assignments and then reporting the results to the business, followed by appropriate follow-up
  • Provide resolution to log-in issues and other user-reported opportunities
  • Review and analyze client, SME, and field team feedback on training and field execution to improve training for the business with customer-focused decisions
  • Create the monthly fiscal training plan with efficiency and fiscal awareness to maintain a cost-effective program
  • Created, implemented, and facilitated the ServSafe remediation process for new colleagues who needed additional coaching
  • Working with an SME to create and assign monthly knowledge quick checks for clients to gauge and address specific concerns
  • Other duties as assigned include - Food Safety Corner, New Colleague First Week Hangouts, CP-FS coaching

Operations Training Consultant - Field Training Manager

Steritech
12.2016 - Current
  • Designed a three-week onboarding program for new colleagues using a hybrid format of virtual and in-person field training and implemented the program in 2018 utilizing a select group of Certified Master Trainers. The program created considerable cost savings and a flexible training process for the organization.
  • The program included structured guidelines in Google Sites for both the trainee and trainer to guide consistency in training
  • Rebuilt and redesigned existing content and created new content to address opportunities identified in the training content gap analysis
  • Train and manage a team of Certified Master Trainers (10-12)
  • Training and supporting a group of alternate CMT trainers to assist when hiring goals were increased
  • Developed and implemented new colleagues directly into specific brand training and utilization of a paired training process
  • Redeveloped the interpersonal skills program for clarity and with an actionable process including a CARE Ambassador program
  • Redeveloped and facilitated Advance Specialist Training
  • Implemented and managed the migration from one LMS system to a pilot LMS for both the US and Canada Brand Standards.

Senior Quality Management Specialist

Steritech
03.2009 - 11.2016
  • Conducted assessments for a multitude of clients including being a master trainer for retail, CFA, KFC, TB, Target, and Whole Foods.
  • Facilitate in-person new colleague training monthly in Charlotte.
  • Mentor and support specialists in assigned district.
  • Conduct LICF calls and remedial in-person training across the country as requested to mentor and guide others for performance improvement.

Food Safety Supervisor/Risk Management

Safeway Inc
01.2001 - 03.2009
  • Monitor and ensure standardization of the Consumer Protection Inspector team with quarterly in-field shadows
  • Create and maintain the information databases for Pricing Accuracy and Food Safety Inspections divisional and company-wide
  • Analyze inspection data and provide information to upper management with recommendations for corrective actions, including conducting store-specific training sessions
  • Monitor monthly pest services tickets for vendor follow-through, addressing issues noted and ensuring those facilities receive the necessary attention to abate any identified opportunities
  • Instruct, train, and mentor retail and merchandising teams on the aspects of Pricing Accuracy and food safety inspections
  • Instructing the same on regulatory compliance issues found by local/state health departments, weights and measures regulations, and state/local environmental health issues
  • Train new fuel station employees on Environmental and Safety Compliance including Clean Water Compliance, Emergency Policies, Stage II Vapor Recovery, and Spill Clean-up procedures
  • Instruct and/or proctor ServSafe classes within the division
  • Review all regulatory reports and follow up with action plans, store visits, or facility-specific training to address the identified opportunities promptly
  • Meet with regulatory representatives as needed to ensure the proper steps are utilized to ensure future compliance
  • Support divisional operations under adverse conditions such as fires, freezer/electrical outages, and pest issues
  • Supervising a store in crisis with continual guidance until the catastrophic condition is corrected and be available as a resource for information
  • Representing risk management at new store sites or remodels throughout construction to ensure efficient openings by meeting regulatory representatives such as Health Departments, Electrical Inspectors, Plumbing inspectors, setting up pest vendors, etc.
  • Ensured compliance with local, state, and federal regulations by conducting regular inspections and audits.
  • Identified root causes of safety incidents through thorough investigations, and implementing corrective actions to prevent future occurrences.
  • Served as a trusted advisor to executive leadership on matters about food safety, providing strategic insights that informed critical business decisions.

Bakery Merchandising

Safeway Inc
01.1988 - 01.2001
  • Responsible for up to 80 facilities for P&L, service scores, program placement, and departmental training
  • Acting category manager - worked with DSD vendors and bread plan personnel on negotiating product deals, promotion planning, new products, and competitive marking analysis
  • Addressed vendor service issues and store-related service issues
  • Responsible for the profitability of the bread plant and ensuring DSD profit margins were met or exceeded.
  • Analyzed sales data to identify trends and opportunities for growth within the bakery category, informing future merchandising strategies.
  • Worked closely with the marketing team to develop promotional campaigns, increasing customer engagement and driving sales growth.

Bakery Manager

Safeway Inc
01.1983 - 01.1988
  • Responsible for shop conditions, profitability, service scores, and overall operations and management of up to 25 employees.

Education

Certifications And Training

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Computer Skills
  • Multitasking and Organization
  • Interpersonal and Social Skills
  • Attention to Detail
  • Creativity and Innovation
  • Professionalism and Etiquette
  • Research and analysis
  • Microsoft Office Suite
  • Strategic planning and analysis
  • Active Listening
  • Adaptability and Flexibility
  • Client Relationships

Timeline

Senior Training and Development

Steritech
12.2021 - Current

Operations Training Consultant - Field Training Manager

Steritech
12.2016 - Current

Senior Quality Management Specialist

Steritech
03.2009 - 11.2016

Food Safety Supervisor/Risk Management

Safeway Inc
01.2001 - 03.2009

Bakery Merchandising

Safeway Inc
01.1988 - 01.2001

Bakery Manager

Safeway Inc
01.1983 - 01.1988

Certifications And Training

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Penny E. Schwartz