Summary
Overview
Work History
Education
Skills
Timeline
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Penny Ferguson

Louisville,TN

Summary

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

Overview

14
14
years of professional experience

Work History

Payroll Garnishment Team Lead

Accenture
Louisville , TN
12.2023 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Delegated daily tasks to team members to optimize group productivity.
  • Delegated tasks appropriately according to individual skill sets.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Monitored team progress and enforced deadlines.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Supported the manager in developing plans for future projects, initiatives and objectives.

Payroll Tax Analyst

Accenture
Louisville, TN
04.2020 - 12.2023
  • Generated detailed reports regarding payroll taxes calculations, payments and other activities.
  • Identified discrepancies in payroll taxes, corrected errors and ensured timely filing of returns.
  • Assisted with the preparation of W-2 forms for employees at year end.
  • Prepared quarterly and annual federal, state and local tax returns as required by law.
  • Processed journal entries when needed for payments
  • Worked with accounting on reconciliation of ledgers
  • Made adjustments to associates records to reflect correct wages, taxes and other items for payroll records
  • Filed SUTA returns for states quarterly

Payroll Specialist

Accenture
Louisville, TN
04.2010 - 04.2020
  • Processed payroll for all employees bi-weekly, ensuring accuracy of pay and deductions.
  • Managed multiple tasks simultaneously while meeting deadlines consistently.
  • Reviewed timesheets for accuracy and completeness prior to processing payroll.
  • Performed manual calculations for retroactive pay adjustments or special payments as required.
  • Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
  • Supported payrolls, driving timely and accurate payment of employee wages.
  • Solved complex problems related to payroll processing quickly and efficiently.
  • Researched and resolved employee payroll questions and issues via email, and phone.
  • Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.

Education

High School Diploma -

Heritage High School
Maryville, TN
06-1994

Skills

  • Production Monitoring
  • Schedule Management
  • Performance Monitoring
  • Regulatory Compliance
  • Employee Engagement
  • Complaint Resolution
  • Performance Improvement
  • Coaching and Mentoring

Timeline

Payroll Garnishment Team Lead

Accenture
12.2023 - Current

Payroll Tax Analyst

Accenture
04.2020 - 12.2023

Payroll Specialist

Accenture
04.2010 - 04.2020

High School Diploma -

Heritage High School

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Penny Ferguson