Penny J. Aurand
Gettysburg,PA
Summary
Dedicated, service - focused professional seeking a Full-Time position in a reputable organization where my extensive customer service experience will be valuable. Personal Summary: Excellent customer service and communication skills. Ability to quickly learn new concepts and skills. Excellent verbal and writing skills.
Overview
42
42
years of professional experience
Work History
Senior Account Manager
C A Weber Agency/ AssuredPartners
04.2016 - Current
- Review and process audits and endorsements for all Commercial Clients
- Communicate by telephone, fax, email, mail and in person with customers, underwriters, employees and other individuals to answer questions and explain policy/coverage information
- Review files, records and other documentation to obtain information and respond to requests both verbally and written
- Complete and mail invoices, process endorsements, review and process audits and certificates of insurance.
- Contract review for certificates of insurance.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Boosted client satisfaction by effectively managing and resolving account issues with respect to the certificate of insurance.
Senior Patient Care Tech
UPMC Hanover Hospital
08.2022 - 04.2024
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Senior Patient Care Tech
UMPC Hanover, Hanover Hospital
07.2018 - 03.2022
- Protect and promote patients' rights
- Provide routine care to patients
- Provide patients' help with ADLs
- Report to the Registered Nurse the status of the patient by spending maximum amount of time in the room with the patient
- Obtain specimens, with blood glucose and vital signs of patients'
- Assist patients' with mobility (walking, walker and wheelchair)
- Assist with patient transfer (bed, wheelchair, shower, toilet, and stretcher)
- Transport patient to various areas of the hospital for testing
- Answer call light in a timely manner
- Maintain patients' rooms in a neat, clean and orderly fashion
- Follow hospital policy on infection control procedures.
Wound Care Technician
Hanover Hospital
02.2014 - 04.2016
- Protect and promote patients' rights
- Follow hospital policy on infection control procedures
- Obtain specimens, with blood glucose and vital signs of patients'
- Greet patients, and take them to the appropriate examination room
- Remove wound dressings
- Clean patients' wound area and wound
- Take photographs of wound
- Assist patients' with mobility (walking, walker and wheelchair)
- Assist with patient transfer (wheelchair, toilet, and stretcher)
- Maintain examination rooms in a neat, clean and orderly fashion
- Stock all examination rooms
- Order supplies for the clinical area
- Properly dispose hazardous waste
- Send utensils out for sterilization
- Provide back up to Hyperbaric Technician
- Provide back up to Office Coordinator
Patient Care Assistant, Unit Secretary
Hanover Hospital, Center for Acute Rehabilitation Medicine
05.2012 - 02.2014
- Protect and promote patients' rights
- Provide routine care to patients
- Provide patients' help with ADLs
- Report to the Registered Nurse the status of the patient by spending maximum amount of time in the room with the patient
- Obtain specimens, with blood glucose and vital signs of patients'
- Assist patients' with mobility (walking, walker and wheelchair)
- Assist with patient transfer (bed, wheelchair, shower, toilet, and stretcher)
- Transport patient to various areas of the hospital for testing
- Answer call light in a timely manner
- Maintain patients' rooms in a neat, clean and orderly fashion
- Follow hospital policy on infection control procedures.
Account Executive
Falcon Insurance Agency Ne, Inc
03.1999 - 01.2012
- Reviewed, researched and negotiated Insurance contracts for new and renewal business
- Communicated by telephone, fax, email, mail and in person with customers, underwriters, employees and other individuals to answer questions and explain policy/coverage information
- Reviewed files, records and other documentation to obtain information and respond to requests both verbally and written
- Complied monthly reports
- Completed and mailed applications, binders, invoices, policies, certificates of insurance
- Prepared and made bank deposits
- Ordered office supplies along with equipment and maintained office inventory.
Insurance Counselor
Avemco Insurance Company
03.1983 - 03.1999
- Reviewed, researched and negotiated Insurance contracts for new and renewal business
- Communicated by telephone, fax, email, mail and in person with customers, underwriters, employees and other individuals to answer questions and explain policy/coverage information
- Reviewed files, records and other documentation to obtain information and respond to requests both verbally and written.
Education
Certified Insurance Service Representative -
Risk & Insurance Education Alliance
Mechanicsburg, PA2.2020
Dean Vaughn Medical Terminology 350 Course -
7.2013
Nurse Aide Training Program -
Harrisburg Area Community College
Gettysburg, PA3.2012
Professional Preparation in Health Care Course - undefined
Carroll Community College
1.2012
High School Diploma -
Francis Scott Key High School
Union Bridge, MD6.1983
AHA-Healthcare Provider BLS-CPR -
American Heart Association
Hanover, PA12.2022
Skills
- MS- Word/Excel/Outlook
- EPIC Agency System
- Typing
- Records/Account Management
- Client Relations
- Customer Service
- Attention to Detail
- Multitasking ability
- Critical Thinking Skills
- Organizational Skills
- Verbal and written communication
- Relationship Building
- Time Management
- Reliability
Timeline
Senior Patient Care Tech
UPMC Hanover Hospital
08.2022 - 04.2024
Senior Patient Care Tech
UMPC Hanover, Hanover Hospital
07.2018 - 03.2022
Senior Account Manager
C A Weber Agency/ AssuredPartners
04.2016 - Current
Wound Care Technician
Hanover Hospital
02.2014 - 04.2016
Patient Care Assistant, Unit Secretary
Hanover Hospital, Center for Acute Rehabilitation Medicine
05.2012 - 02.2014
Account Executive
Falcon Insurance Agency Ne, Inc
03.1999 - 01.2012
Insurance Counselor
Avemco Insurance Company
03.1983 - 03.1999
Certified Insurance Service Representative -
Risk & Insurance Education Alliance
Dean Vaughn Medical Terminology 350 Course -
Nurse Aide Training Program -
Harrisburg Area Community College
Professional Preparation in Health Care Course - undefined
Carroll Community College
High School Diploma -
Francis Scott Key High School
AHA-Healthcare Provider BLS-CPR -
American Heart Association
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