Penny Kinchen Lapre
Loranger,LA
Summary
Experienced Managed Repair Representative with management background in the auto industry field with 10 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
Managed Repair Representative
Progressive Insurance
05.2022 - Current
- Provided exceptional support to policyholders during times of crisis, empathetically guiding them throughout the claims process from start to finish.
- Improved customer satisfaction by efficiently managing repair claims and coordinating with collision centers.
- Trained fellow employees beginning their roles as Managed Repair Reps.
- Held Title as Managed Repair Supervisor Proxy when supervisor is out of office.
- Contributed to company growth by consistently meeting or exceeding performance targets for completed repairs.
- Collaborated with other departments such as claims, underwriting, and legal teams to ensure seamless coordination during the entire repair process.
- Hosted D&R Activities for our local branch.
- Held position has Property Damage Designate to bridge the gap between file owners and managed repair representatives to effectively have vehicles transferred to the proper facility.
- Held position as new hire ambassador to help new employees feel confident in their new roles.
Collision Center Assistant Manager
Bill Hood Ford Lincoln
05.2014 - 05.2022
- Reconciling credit cards daily, Final billing invoices to accounting
- Check quality of all work to maintain customer satisfaction
- Provided exceptional support to the Center Manager in their absence, seamlessly assuming managerial responsibilities when required.
- Work with customers, lawyers, insurance companies to obtain records, payments
- Maintain reports for work in progress, schedules, accounts receivable
- Stub and Run payroll reports and submit for payment bi-weekly for department
- Met deadlines for EOM Closing Reports, Payroll, Accounts Receivables
- Collaborated with technicians to ensure a comprehensive understanding of required repairs, resulting in more accurate estimates.
School Secretary/Assistant
Holy Ghost Catholic School
08.2012 - 05.2014
- Started as office secretary, moved into assistant position for 1st grade for 90+ children
- Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks
- Handled all of the ordering for our grade level, scheduling of events, interactions with parents, small reading groups for children, all aspects of working with children
- Underwent strict requirements for Catholic Schools
Office Manager
Delatte Recycling
06.2011 - 08.2012
- Accounts Payable, Accounts Receivable, Scheduling of Trucks, Incoming Wires, Cashier duties, Daily Close outs, Managing Safe and Chart of Cash Accounts
Owner/Operator
Dependable Air LLC
06.2003 - 06.2011
- Accounts Payable, Accounts Receivable, Scheduling of Service Calls, Payroll, Customer Service Accomplishments: Classes through Lennox Industries on Profit Margins
Education
Some College (No Degree) - General Studies
Southeastern Louisiana University
Hammond, LAHigh School Diploma -
Ponchatoula High School
Ponchatoula, LA05.1998
Skills
- Accounts payable and receivable
- Insurance procedures
- Auto Damage Assessment
- Administrative support
- Customer service focus
- Opening/Closing processes
- Financial reporting
- Superior attention to detail
- Strong negotiation
- Professionalism and Ethics
- Team Leadership
- Complex Problem-Solving
- Microsoft Word, Outlook, Excel, Adobe, Quickbooks, Switchboard, ten key calculator, Reynolds & Reynolds, MAC, Virtual Collision Assist, CCC One Estimating, typing 60 wpm
Affiliations
- Tangipahoa Parish Fair Secretary
- Golden Oldies Motor Club of Louisiana Secretary
Timeline
Managed Repair Representative
Progressive Insurance
05.2022 - Current
Collision Center Assistant Manager
Bill Hood Ford Lincoln
05.2014 - 05.2022
School Secretary/Assistant
Holy Ghost Catholic School
08.2012 - 05.2014
Office Manager
Delatte Recycling
06.2011 - 08.2012
Owner/Operator
Dependable Air LLC
06.2003 - 06.2011
Some College (No Degree) - General Studies
Southeastern Louisiana University
High School Diploma -
Ponchatoula High School
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