Penny Lea Hedrick
Bakersfield ,CA
Summary
Seasoned and knowledgeable Customer Service Associate with over 30 years of experience providing high quality service and making customers feel welcome. Committed to exceeding sales and productivity expectations and furthering company goals. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Personal Assistant
RJ Drewisch
01.2022 - 09.2022
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled balancing of business checking account, as well as writing all checks for business vendors and personal expenses.
Office Manager
Natural Energetics
10.2004 - 06.2011
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Responsible for consultant commission calculation and payments.
- Was the sole employee contact in charge of the shipping of product to consultants and clientele.
Education
Licensed Insurance Broker - Commercial Lines Broker
Kaplan College - Panorama City
Panorama City, CACertified Executive Administrator - Business Administration And Management
Pacific Career College
Camarillo, CASkills
- Customer Service
- Client Satisfaction
- Proper Phone Etiquette
- Business Correspondence
- Screening Incoming Calls
- Appointment Scheduling
- Communication Skills
- Managing Multiple Tasks
- Coordination Skills
- Schedule Management
- Account Management
- Operations Support
- Dedicated Team Player
- Customer Needs Assessment
- Attention to Detail
- Strong Problem Solver
- Advanced MS Office Suite Proficiency
- Self Starter
- Personal Calendar Oversight
- Microsoft Office
- Strong Interpersonal Skills
- Maintain Filing Systems
- Training Schedule Setup
- Correspondence and Memos
- Answer Multi-Line Phone Systems
- Records Management Databases
- Administrative Policies
- Document Filing and Retrieval
- Time Management
- Guest Relations
- Multitasking and Organization
Timeline
Personal Assistant
RJ Drewisch
01.2022 - 09.2022
Office Manager
Natural Energetics
10.2004 - 06.2011
Licensed Insurance Broker - Commercial Lines Broker
Kaplan College - Panorama City
Certified Executive Administrator - Business Administration And Management
Pacific Career College
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