PENNY T GREEN
Lakeland,FL
Summary
A dedicated business professional with 10+ years of experience is seeking part-time employment. Detail-oriented with experience in customer service, data entry, and office management.
Overview
35
35
years of professional experience
Work History
Administrative Assistant
LENA VISTA UNITED METHODIST CHURCH
01.2018 - Current
- Newsletter editor
- Collect data and prepare reports
- Maintain the master calendar
- Prepare weekly worship bulletins.
Volunteer
NE Polk Adult Literacy
03.2015 - 03.2018
- Maintained clean, neat, and operational facilities to serve program needs.
- Coordinated all the administrative tasks.
- Assigned students to tutors.
- Interviewed students for acceptance into the program.
- Used strong interpersonal communication skills to convey information to others.
- Scheduled and prepared for tutor training classes.
- Managed the learning materials inventory.
Office Manager
Winter Haven Garden Center
04.2013 - 03.2015
- Conducted facility tours, wrote contracts, accepted payments, and made bank deposits.
- Maintained clean, neat, and operational facilities to serve the Center's needs.
- Received mail and packages, distributed and forwarded to appropriate individuals, responded, and handled requests
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering, stocking and shipment receiving.
- Received and responded to phone calls
- Updated the website page
- Maintained electronic and physical filing system
- Leveraged advanced skills and training to support the operational needs of the Center.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Administrative Assistant
LENA VISTA UNITED METHODIST CHURCH
01.2012 - 03.2015
- Newsletter editor
- Collect data and prepare reports
- Maintain the master calendar
- Prepare weekly worship bulletins.
Program Assistant
PEACE RIVER CENTER
08.2012 - 11.2012
- Managed the financial services of 40+ clients registered with the Florida Assertive Community Treatment (FACT) Team
- Utilizing QuickBooks managed the payment of bills and allowances for clients who could not manage their personal funds
- Coordinated rental assistance for approximately 50 clients
- Receptionist duties – greeted visitors, notified case managers of their appointment arrivals, answered the phone and routed calls.
Training Course Administrator
MARRIOTT VACATION CLUB INT'L.
07.1989 - 12.2007
- Coordinated logistics for instructor-led courses that resulted in the StrengthsCoach Certification of over 170 managers
- Coordinated logistics of over 8,000 associates to complete online StrengthsFinder assessments
- Coordinated with the sites to assess 25,000+/- candidates for Sales, Marketing, Front Office/Customer Facing, Call Center, and Telesales positions nationally, as well as internationally for Sales.
- Developed strong relationships with students and staff through excellent communication skills and a supportive attitude.
- Boosted student satisfaction with timely responses to inquiries and proactive problem solving.
- Managed course registration, ensuring accurate records and seamless student enrollment.
Education
Certificate of Completion - Legal Administrative Specialist
Traviss Career Center
Lakeland, FLBusiness Courses -
Polk Community College
Winter Haven, FloridaBusiness Courses -
Casper Community College
Casper, WyomingSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
Accomplishments
· J. W. Marriott Award of Excellence Nominee (twice), top associate award presented by Marriott International, Inc.
· Alice Marriott Community Service Award, community service award presented by Marriott International, Inc.
· Partners in Excellence Award, Marriott International
· Past Florida Division President of Professional Secretaries, International (PSI)
· Past President of the Lakeland Chapter PSI
· 1989 Secretary of the Year, Lakeland Chapter, PSI
· 1989 Secretary of the Year Runner-up, Florida Division PSI
· Inducted into the Florida Square Dance Hall of Fame (2017)
· Certified ProLiteracy Reading Tutor for adults
· 2009 Volunteer of the Year – East Area Adult School, Auburndale, Florida
· Editor, DANCERgram (2007 – Present) an electronic newsletter for the square and round dancers on Florida's west coast. Under the banner of DANCERgram, there are four different publications.
· President, Florida Federation of Square and Round Dancers (2015-2016)
· Recipient of Volunteer of the Year, East Area Adult School (2009)
· President, Florida Association of Single Square and Round Dancers (FASSRD) (2002 – 2006)
·
·
Volunteer Experience
- Guardian ad Litem, 2020-08-01
- READLakeland Literacy Council, 2017-07-01, 2023-12-01
- Lena Vista United Methodist Church, 2008-01-01, 2024-06-20
- Northeast Polk Literacy Council, 2008-01-01
- Polk County School Board, East Area Adult School, 2008-01-01
Timeline
Administrative Assistant
LENA VISTA UNITED METHODIST CHURCH
01.2018 - Current
Volunteer
NE Polk Adult Literacy
03.2015 - 03.2018
Office Manager
Winter Haven Garden Center
04.2013 - 03.2015
Program Assistant
PEACE RIVER CENTER
08.2012 - 11.2012
Administrative Assistant
LENA VISTA UNITED METHODIST CHURCH
01.2012 - 03.2015
Training Course Administrator
MARRIOTT VACATION CLUB INT'L.
07.1989 - 12.2007
Certificate of Completion - Legal Administrative Specialist
Traviss Career Center
Business Courses -
Polk Community College
Business Courses -
Casper Community College
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